Business Intelligence Analyst

Ubiquity; Murcia; On-site; PHP 600,000 - 800,000; Full time

Job summary

Ubiquity is seeking a Business Intelligence Analyst with an analytics focus to translate data into actionable insights that influence strategic decisions. You will work with multiple departments to understand data needs and deliver measurable improvements in performance and outcomes.

In this role, you’ll build advanced dashboards, ensure data integrity, monitor KPIs, and present data-driven stories to leaders.

Qualifications

• 2–3 years of BPO experience.
• 4–6 years in BI or analytics with reporting focus.
• Experience in Banking Operations / FinTech / CX.
• Strong BI tool proficiency and data visualization.
• Experience in data architecture and governance.
• Excellent communication with technical and non-technical teams.
• Experience documenting user guides and SOPs in Google Docs.
• Strong analytical, critical thinking and problem-solving.
• Ability to work in fast-paced environments.
• Understanding of organizational data flow for decision-making.
• Experience building data-driven business solutions.
• Knowledge of project management to prioritize tasks.

Responsibilities

• Collaborate with senior leadership to understand business objectives and align BI initiatives accordingly.
• Analyze data to identify trends and insights for strategic decision-making.
• Design dashboards and reporting systems for stakeholders.
• Ensure accuracy, integrity and scalability of BI solutions.
• Track KPIs to evaluate strategies and operations.
• Develop enhanced data storytelling and present findings to leaders.
• Identify issues and opportunities and recommend solutions.
• Work with BI Reporting Analyst and MIS to define objectives and scope.
• Collaborate with operations, quality, training to understand data needs.

Skills

Analytical thinking

Communication skills

Problem solving

Adaptability

Collaboration

Project management

Education

Bachelor's degree in Business, Data Science, Analytics

Tools

Google Looker

MS Excel

SQL

Data visualization tools

Job description

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As aBusiness Intelligence Analyst,you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

As a Business Intelligence Analyst with an Analytics focus, you will be responsible for analyzing business data to identify trends, patterns, and insights that drive strategic decision-making. You will work closely with various departments to understand their data needs and provide actionable insights that enhance performance and drive business outcomes. Your role involves using advanced data analysis techniques and tools to interpret complex data sets and communicate findings effectively.

What You’ll Do:

Strategic Business Support

• Collaborate with senior leadership to understand business objectives and align BI initiatives accordingly
• Provide expert recommendations on data-driven strategies and opportunities for business improvement

Advanced Data Analysis and Reporting

• Conduct in-depth data analysis to extract meaningful insights and support strategic decision-making
• Design and develop advanced dashboards and reporting systems that meet the needs of various stakeholders
• Ensure the accuracy, integrity, and scalability of BI solutions

Performance Monitoring

• Tracking key performance indicators (KPIs) and metrics to evaluate the effectiveness of business strategies and operations

Visual Presentation

• Develop a presentation with enhanced data storytelling to improve understanding of insights for better decision making
• Present findings such as business insights and recommendations to leaders and decision-makers

Problem-Solving

• Identifying issues and opportunities within the business through data analysis and recommending solutions

Collaboration

• Work closely with BI Reporting Analyst and MIS to define project objectives, scope, and success measures
• Working with various departments, such as operations, quality, training and operations, to understand their data needs and provide relevant insights

Innovation and Continuous Improvement

• Stay updated with the latest BI tools, technologies, and industry trends to drive innovation within the team
• Advocate for the adoption of new BI practices that enhance the organization's data capabilities

What We’re Looking For:

External Qualifications:

• 2-3 years of BPO experience
• 4-6 years of experience in Business Intelligence or a related field, with a focus on advanced analytics and reporting
• Knowledge in Banking Operations / Financial Technology / Customer Experience
• Proven expertise in BI tools such as Google Looker, MS Excel, SQL, and data visualization platforms
• Experience in data architecture, data governance, and implementing BI best practices
• Excellent communication and interpersonal skills to facilitate collaboration with technical and non-technical teams
• Knowledge in documenting user guides and SOPs using Google Docs
• Great analytical, critical thinking and problem-solving abilities
• Strong adaptability and capacity to work in fast-paced environments
• In-depth understanding of organization data flow and its use in management decision-making
• Experience in developing data driven business solutions that drive business outcomes
• Knowledge in project management to manage and prioritize tasks effectively

Qualifications Education:

• Bachelor's degree in Business, Data Science, Analytics, or a related field

Other Preferred Requirements:

• Must be a self-motivator and self-starter

Why Join Us?

Head: Access to career development programs that help you grow professionally and personally.

Heart:Be part of a people-first culture that values your contributions and supports your aspirations.

Hustle: Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.