Business Center Operations Supervisor | Naga

The SM Store (SM Mart Inc.); Naga; On-site; PHP 320,000 - 460,000; Full time

Job summary

The SM Store (SM Mart Inc.) is seeking a Customer Service Supervisor to lead day-to-day operations of on-site and off-site locations, drive delivery of excellent ice to retain and acquire customers, and contribute to sales growth and profitability. The role emphasizes team leadership, strategic sales support, and customer satisfaction.

Ideal candidates will have a Bachelor's degree in business or related field and at least 3 years of experience in a customer service supervisory role, with strong

Qualifications

• Bachelor's degree in business-related field.
• At least 3 years of solid work experience as a Customer Service supervisor or similar role.

Responsibilities

• Support development of strategies for sales achievement.
• Monitor and analyze financial performances and identify areas for improvement.
• Resolve issues regarding escalated customer inquiries to meet business objectives.
• Monitor team development and provide coaching and feedback.

Skills

Customer service leadership

Team coaching

Sales support

Education

Bachelor's degree in business or related field

Job description

Job Function

Responsible for the day-to-day operations of on-site and off-site locations. Will lead the team and ensure the delivery of excellent ice to retain and acquire customers towards sales growth and business profitability.

Responsibilities

• Support development of strategies for sales achievement
• Monitor and analyze financial performances and identify areas for improvement
• Resolve issues regarding escalated customer inquiries to meet business objectives
• Monitor team development and provide coaching and feedback

Qualifications

• Graduate of Bachelor's Degree preferably business-related course
• At least 3 years solid work experience as a Customer Service supervisor or a similar role