Business Capability Analyst

ABSI; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

ABSI is seeking a Senior Expert, Business Capability Analyst to bridge business intent with technical execution. You will refine product requirements into clear functional specifications for technology teams, ensuring nothing falls through the cracks within your scope of work.

Working under the guidance of the Program Delivery & Execution Head, you will support end-to-end delivery, collaborate with architects, and engage stakeholders to validate complete and actionable requirements.

Qualifications

• 3–6 years of experience as a Business Analyst in a software or technology environment.
• Experience working in cross-functional delivery teams alongside Product, Tech, and Architecture.
• Exposure to or system integrators is an advantage.
• Working knowledge of Telco domain (Prepaid, Postpaid, B2B, Digital Channels, customer lifecycle).
• Agile or hybrid delivery methodology experience preferred.

Responsibilities

• Review and refine BRDs and journey maps for assigned workstreams.
• Define acceptance criteria and business rules for each requirement.
• Perform requirement analysis and articulate problem statements to support delivery.
• Identify ambiguities, edge cases, and missing logic; raise for resolution.
• Develop and maintain functional documentation, standards, and procedures throughout delivery lifecycle.
• Support end-to-end project delivery with internal teams and tech partners.
• Contribute to simplification and standardization of architectures and solutions as directed.
• Adhere to defined processes, governance, and procedures.

Skills

Analytical thinking

Attention to detail

Stakeholder engagement

Communication

Reliability & self-management

Education

University degree in Engineering, Computer Science, or related field

Job description

The Senior Expert, Business Capability Analyst supports the product delivery process by

bridging business intent and technical execution within assigned workstreams. Working

under the guidance of the Program Delivery & Execution Head, the role refines product requirements into clear functional specifications

that technology teams can build against.

This is a role for someone who is thorough and dependable in getting requirements right -

asking the right questions, identifying gaps, and ensuring nothing falls through the cracks

within their scope of work.

RESPONSIBILITIES

I. Requirements & Documentation

• Review and refine Business Requirements Documents (BRDs) and experience journeys produced by the Product team for assigned workstreams
• Define acceptance criteria and business rules for each requirement
• Perform requirement analysis and help articulate problem statements to support
• Identify ambiguities, edge cases, and missing logic and raise these for resolution before they become delivery problems
• Develop and maintain accurate functional documentation, standards, and procedures throughout the delivery lifecycle

II. Delivery & Execution

• Support end-to-end project delivery in collaboration with internal teams and technology partners within assigned scope
• Contribute to simplification and standardization of architectures and solutions as directed
• Adhere consistently to defined processes, procedures, and governance standards
• Participate in convergence and migration projects as assigned
• Identify and flag opportunities for process improvement to the immediate team and stakeholders
• Participate in joint refinement sessions with Architects to help validate that functional requirements are complete and solutionable
• Work with stakeholders to clarify and align on requirements, escalating sign-off decisions to the immediate team and stakeholders (when needed), engages stakeholders to sign off
• Engage with vendor partners on requirement understanding for assigned scope
• Communicate requirements, progress, and risks clearly to the immediate team and stakeholders

COMPETENCIES

• Analytical Thinking - breaks down business needs into structured, testable requirements with minimal direction
• Attention to Detail - reliably spots gaps, ambiguities, and edge cases before they
• Stakeholder Engagement - builds working relationships and contributes constructively to alignment sessions at the team level
• Communication - clearly articulates the intent and logic behind requirements in written and verbal form
• Reliability & Self-Management - manages own workload within assigned scope, flags risks early, and delivers consistently

Job Qualifications :

I. Work Experience:

3-6 years of experience as a Business Analyst in a software or technology environment. Experience working in cross-functional delivery teams alongside Product, Tech, and Architecture. Exposure to or system integrators is an advantage.

II. Level of Knowledge:

Working knowledge of Telco domain (Prepaid, Postpaid, B2B, Digital Channels, customer lifecycle). Familiarity with HLD/LLD documentation. Agile or hybrid delivery methodology experience preferred.

III. Education:

University degree in Engineering, Computer Science, or a related field.