Client Relations & Compliance Officer - Ortigas/Makati - 70K

weSource Management Consultancy Firm; Pasig; On-site; PHP 710,892 - 851,508; Full time

Job summary

A consultancy firm is looking for a Client Relations and Compliance Officer to manage B2B accounts and ensure compliance with policies. The ideal candidate will have at least 4 years of experience in a similar role, preferably in the gaming industry. Responsibilities include acting as a liaison, building relationships, and ensuring compliance with regulations. This position requires excellent communication and interpersonal skills, and proficiency in Microsoft Office applications. The role is onsite in Ortigas, with a competitive salary up to 70K.

Qualifications

• At least 4 years of strong compliance experience.
• Preferably with experience in the Online/Land-based Gaming industry.
• Experience working with PAGCOR is advantageous.

Responsibilities

• Act as an account manager and communication liaison.
• Ensure compliance with company policies and processes.
• Build and manage relationships with stakeholders.

Skills

Excellent written and verbal communication

Strong interpersonal skills

Proficiency in Microsoft Office applications

Education

4-year degree in Business Administration, Business Management, AB Communications, or related fields

Job description

Overview

We are looking for a Client Relations and Compliance Officer to work for a client located in Ortigas, with relocation to Makati by end of year, 2025.

Job Details

• Onsite work, Monday to Friday
• Shift is 9:00 AM to 6:00 PM
• Salary up to 70K based on experience
• Must have at least 4 years of strong compliance experience with background in managing accounts/programs
• Huge advantage if you have worked in the gaming industry

Qualifications

• Preferably a 4-year degree in Business Administration, Business Management, AB Communications, or related fields
• At least four (4) years of work experience in a similar role
• Preferably with experience in the Online/Land-based Gaming industry
• Excellent written and verbal communication
• Strong interpersonal skills with the ability to build relationships with clients and colleagues
• Experience working with PAGCOR is not required but highly advantageous
• Proficiency in Microsoft Office applications

Responsibilities / Job Description

• Act as an account manager and communication liaison between the company, third-party companies, and government licensing bodies. Track, manage, and maintain information and documentation regarding ongoing projects and workloads.
• Ensure internal and third-party compliance with company policies and processes.
• Build and manage positive relationships with internal and external stakeholders.

Duties and Responsibilities

• Be the Bridge: Act as the primary point of contact for assigned B2B accounts, managing all incoming and outgoing information flow.
• Relationship Builder: Get to know your third-party accounts, understand their structure, priorities, and concerns.
• Schedule, coordinate, and facilitate meetings, ensuring all relevant parties are informed and prepared with full agendas and clear next steps. Information Architect: Maintain accurate and up-to-date records, keeping track of key details, interactions, decisions, policies and processes.
• Compliance Champion: Oversee third-party and internal documents, discussions, and workloads ensuring adherence to company policies and legal regulations.
• Coordination Chief: Provide assistance during preparation of integration, project issues, revenue and other relevant reports and coordinate with the concerned third parties.
• Facilitate a smooth problem-solving process with strong administrative skills, regular follow-up, tactful communication, and proactive suggestions to internal management using information and insight gained as the primary point of contact.
• Audit: Coordinate, schedule, attend, and fulfill the compliance sections of on-site Post Audit Activities.