Assessment Coordinator - Global Recruiting COE - #116064

iQor (branded as iQor CXBPO™); Santa Rosa; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

iQor is seeking an Assessment Coordinator for the Global Recruiting COE. The role oversees day-to-day administration and governance of assessment solutions used across geographies, programs and clients, ensuring configuration consistency and reliable results.

You will manage requests, update assessments, support question banks and scoring methods, and coordinate testing with vendors and stakeholders.

Qualifications

• Bachelor's degree or equivalent relevant experience in recruiting operations, assessment administration, HR technology, learning/measurement, data analysis or a related discipline.
• 3–5 years of experience in assessment administration, recruiting operations, HR technology, talent assessment, learning/measurement, or related systems support.
• Hands-on experience configuring or administering assessment platforms, recruiting systems, or comparable business applications.
• Strong analytical and numerical skills with the ability to understand scoring models and distributions.
• Experience with language proficiency, typing, skills or pre-employment assessment platforms is preferred.

Responsibilities

• Manage intake, prioritization and fulfillment of assessment requests from Recruiting, Operations, clients and other approved stakeholders.
• Build, configure, update and maintain assessments within approved assessment platforms, including scoring settings and workflows.
• Maintain assessment question banks and content with version control and calibration.
• Support the development and maintenance of scoring methodologies, thresholds and decision rules.
• Coordinate benchmarking and calibration exercises and document threshold changes.
• Clarify competencies and hiring criteria with stakeholders before configuration.
• Assist client and stakeholder questions regarding assessment structure and platform functionality.
• Coordinate with vendors on configuration questions, defects, and feature requests.
• Test new assessments and changes before production use; document results for approvals.
• Maintain inventory of active assessments, versions, owners and approval status.

Skills

Analytical skills

Excel proficiency

Stakeholder management

Vendor coordination

ATS/CRM integrations

Education

Bachelor's degree or equivalent

Tools

Power BI

Jira

SharePoint

Job description

Assessment Coordinator - Global Recruiting COE

Posted Date: 10/05/2026

We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow Morewith your own customized career path. Learn Morewith award-winning training. Earn Morewith industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!

Job Summary:

The Global Recruiting Assessment Coordinator owns the day‑to‑day business administration and governance of recruiting assessment solutions used across geographies, programs and clients. The role manages assessment requests, builds and configuration; supports question‑bank administration, scoring methodology, benchmarking and calibration; coordinates testing and vendor support; and serves as a central point of contact for assessment‑related questions from Recruiting, Operations and other stakeholders. The specialist helps ensure assessments are configured consistently, changes are controlled, results are reliable and assessment solutions remain aligned with approved business requirements.

Responsibilities:

• Manage intake, prioritization and fulfillment of assessment requests from Recruiting, Operations, clients and other approved stakeholders.


• Build, configure, update and maintain assessments within approved assessment platforms, including skills/components, question selection, timing, scoring settings, thresholds and workflows.


• Maintain assessment question banks and approved content, including version control, categorization, difficulty/level mapping and controlled randomization where supported.


• Support the development and maintenance of scoring methodologies, proficiency thresholds and decision rules based on approved business requirements.


• Coordinate benchmarking and calibration exercises, including collection and analysis of employee/candidate results and documentation of approved threshold changes.


• Partner with business stakeholders to clarify the intended use of an assessment, required competencies, target proficiency levels and hiring decision criteria before configuration.


• Support client and stakeholder questions regarding assessment structure, scoring, question design, candidate experience, completion time, benchmarking and platform functionality.


• Coordinate with assessment vendors on configuration questions, defects, feature requests, product changes, scoring logic and technical issues.


• Test new assessments, configuration changes, question‑bank updates and vendor releases before production use; document results and obtain required approvals.


• Maintain an inventory of active assessments, versions, owners, intended populations, scoring thresholds and approval status.


• Monitor assessment completion, pass rates, score distributions and other relevant performance indicators to identify unusual patterns or potential configuration/data issues.


• Coordinate assessment data uploads, exports and reconciliation when required and work with Analytics/Technology teams on reporting and data‑quality issues.


• Maintain assessment SOPs, configuration standards, request forms, change logs, testing evidence and supporting documentation.


• Apply approved access, privacy, data‑handling and retention requirements to assessment administration.


• Recommend improvements to assessment configuration, administration, candidate experience and governance based on usage trends, stakeholder feedback and vendor capabilities.

Skills Requirements:

• 3–5 years of experience in assessment administration, recruiting operations, HR technology, talent assessment, learning/measurement, or related systems support.


• At least 2 years of hands‑on experience configuring or administering assessment platforms, recruiting systems, or comparable business applications.


• Experience working with assessment scoring, thresholds, pass rates, benchmarking/calibration, question banks, or test‑performance data is strongly preferred.


• Experience administering assessment platforms, recruiting technology or comparable business systems.


• Strong analytical and numerical skills with the ability to understand scoring models, thresholds, pass rates and score distributions.


• Strong attention to detail and disciplined configuration, testing and documentation practices.


• Ability to translate stakeholder requirements into clear assessment configurations and explain assessment logic to nontechnical audiences.


• Strong stakeholder‑management and vendor‑coordination skills.


• Proficiency in Excel, including data validation, lookup functions, pivot tables and basic analysis.


• Ability to handle candidate and employee information responsibly and follow established privacy and access requirements.


• Hands‑on experience with pre‑employment or talent‑assessment platforms; experience with language, communication, typing, skills, or job‑specific assessment tools is preferred.


• Strong Excel capability, including lookups, pivot tables, data validation, reconciliation, conditional logic, and analysis of score/pass‑rate distributions.


• Working experience with ATS and/or recruiting CRM platforms and understanding of how assessment results flow through the candidate journey.


• Experience with reporting or visualization tools such as Power BI, Tableau, or comparable platforms is preferred.


• Experience with ticketing/vendor‑support tools such as Jira, ServiceNow, Zendesk, or comparable systems is useful.


• Familiarity with Microsoft Teams, SharePoint, Word, and PowerPoint for documentation, stakeholder support, governance, and knowledge management.


• Experience with language‑proficiency, communication, typing, skills or pre‑employment assessment platforms.


• Familiarity with CEFR or other proficiency frameworks and assessment benchmarking/calibration concepts.


• Experience with high‑volume recruiting or BPO/contact‑center hiring environments.


• Experience supporting multiple assessment tools, countries, programs or client‑specific requirements.


• Exposure to ATS/CRM integrations and assessment reporting.

Education Requirements:

• Bachelor's degree or equivalent relevant experience in recruiting operations, assessment administration, HR technology, learning/measurement, data analysis or a related discipline.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.