Agent Enrollment Specialist

The Western Union Company; Quezon City; Hybrid; PHP 670,000 - 1,116,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Job summary

The Western Union Company is hiring an Agent Enrollment Specialist to support AML/KYC compliance operations in the APAC region. The role involves documenting requirements, reviewing agent onboarding materials, and tracking change requests while liaising with business and technical stakeholders.

The position emphasizes accuracy, analytical thinking, and collaboration in a hybrid office setup in Quezon City, Philippines. A bachelor’s degree and 1+ year of relevant experience are required.

Qualifications

• Bachelor’s degree in engineering, business administration, finance or related discipline.
• 1+ year in business analysis, project management, AML/KYC, or compliance operations.
• Exposure to AML, KYC or financial crime compliance processes.

Responsibilities

• Elicit and document requirements for AML Compliance projects across APAC.
• Support agent onboarding by reviewing information for accuracy and completeness.
• Log, track and report change requests and project initiatives.
• Conduct impact analysis and high-level estimations for solution requests.

Skills

Attention to detail

Analytical thinking

Communication skills

Time management

Teamwork

Excel

Salesforce

Jira

Visio

Microsoft Word / PowerPoint

Education

Bachelor's degree in engineering

Bachelor's degree in business administration

Bachelor's degree in finance

Tools

Salesforce

Jira

Excel

Visio

Word

PowerPoint

Job description

Agent Enrollment Specialist### Agent Enrollment SpecialistApply: Hybrid: PHL - Quezon City: Full time: Posted Today: End Date: November 30, 2026 (30+ days left to apply): JR0132493**Role Responsibilities**As a Specialist, Business Analysis within Western Union’s AML Compliance Operations team, you will support business analysis, operational processes and change initiatives across the APAC region. You will work with business and technical stakeholders to understand requirements, assess the impact of proposed changes, support process improvements and maintain clear documentation throughout. The role also supports agent onboarding and related AML/KYC activities, requiring strong attention to detail and the ability to identify potential risks or inconsistencies.* Elicit and document requirements for AML Compliance projects and initiatives, working with stakeholders across the organization.* Support agent onboarding activities by reviewing information and documentation for accuracy, completeness and potential inconsistencies.* Assist stakeholders in evaluating new opportunities and assessing the impact and effort required to implement proposed solutions.* Log, track and report change requests and related projects and initiatives.* Conduct impact analysis and high-level estimations for solution requests and assist with post-implementation analysis.* Track requirement and design discussions between business, technical and partner stakeholders.* Support business process improvement activities and update process maps as required.* Assist with time studies using sampling methods and tools to capture and analyse information.* Support analytical activities and reporting using Microsoft Excel and other relevant tools.* Maintain accurate documentation and information sharing while managing multiple priorities and deadlines.**Role Requirements*** Minimum 1 year of experience in a relevant role such as Business Analysis, Project Management, AML/KYC, Compliance Operations or a related area.* Bachelor's degree in engineering, business administration, finance or a related discipline. An equivalent combination of education and experience will also be considered.* Previous exposure to AML, KYC or financial crime compliance processes.* Strong attention to detail with the ability to review information and identify potential risks or inconsistencies.* Demonstrated critical-thinking, analytical, problem-solving and organizational skills.* Strong written and verbal communication and interpersonal skills.* Ability to work independently and collaboratively within a team.* Ability to prioritise work and operate effectively in a fast-paced environment with changing deadlines and deliverables.* Experience supporting meetings, coordinating resources and helping bring projects or initiatives to completion.* Proficiency in Microsoft Office, particularly Excel, Word, PowerPoint and Visio.* Experience with Salesforce and Jira would be advantageous.* Familiarity with AS400 would be advantageous.* An AML certification such as CAMS would be advantageous but is not required.**Workplace Option****Hybrid** - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.**Benefits**You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.Your Philippines-specific benefits include:* Paid Time Off* Life & Accident Insurance* Volunteering activities* Referral program**Other Details**As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to [e-mail] are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.**#LI-MP2 #LI-Hybrid**Estimated Job Posting End Date:11-30-2026This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.