Customer Service Senior Analyst - Voice

Accenture; Hinoba-an; On-site; PHP 700,000 - 1,300,000; Full time

Job summary

Accenture is seeking a Customer Service Senior Analyst in the Philippines to analyze and resolve complex customer inquiries with a focus on Spanish-speaking clients. The role requires 5–8 years of experience and a graduation degree, and involves working with peers and possibly clients or management.

Rotational shifts may be required to support global operations. You will handle various CS tasks, including troubleshooting, escalation, and ensuring customer satisfaction, while maintaining quality

Qualifications

• 5–8 years of experience in customer service
• Spanish language proficiency required (Expert)
• Experience in collections, disputes, or OTC domain desirable

Responsibilities

• Analyze and resolve increasingly complex customer issues
• Interact with peers within Accenture and potentially with clients or management
• Work with minimal daily guidance and handle new tasks with moderate instruction
• Contribute as an individual contributor or oversee a small team or work effort
• Be prepared for rotational shifts as needed

Skills

Spanish Expert

Customer Service

Education

Any Graduation

Job description

Skill required: Language Translation - Customer Service

Designation: Customer Service Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

Language - Ability:Spanish - Expert

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Comments
• \"Would be great if we can get Spanish with OTC domain, but if not available, will need trainable resources.\"
• Skillset - collections, Credit and disputes Deductions
• Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service.
• It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

What are we looking for?

• Primary skill - Customer Service - P1

Roles and Responsibilities:

• In this role you are required to do analysis and solving of increasingly complex problems.
• Your day to day interactions are with peers within Accenture.
• You are likely to have some interaction with clients and or Accenture management.
• You will be given minimal instruction on daily work tasks and a moderate level of instruction on new assignments.
• Decisions that are made by you impact your own work and may impact the work of others.
• In this role you would be an individual contributor and or oversee a small work effort and or team.
• Please note that this role may require you to work in rotational shifts

Any Graduation

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