Burmese Bilingual Healthcare Member Support Representative

Private Advertiser; Tangob; On-site; PHP 223,000 - 402,000; Full time

Job summary

Private Advertiser is seeking a Burmese-English bilingual Healthcare Member Support Representative to assist members with healthcare-related concerns, guiding them through inquiries in both Burmese and English via phone, chat, or email. The role emphasizes accurate information delivery, documentation, and compliance within a structured setting.

The ideal candidate should be fluent in Burmese and English, with a High School or Senior High School education.

Qualifications

• Fluent in Burmese and English (spoken & written).
• High School or Senior High School graduate.
• Experience in customer service or healthcare support is advantageous.
• Willing to work on-site in Lipa, Batangas on a shifting schedule.

Responsibilities

• Respond to member inquiries regarding healthcare plans, eligibility, benefits, providers, and claims.
• Deliver support in Burmese and English through phone, chat, or email channels.
• Research concerns, identify solutions, and escalate when needed with internal teams.
• Educate members on available healthcare services and resources.
• Maintain detailed and accurate documentation of interactions.
• Follow established policies and compliance requirements when handling sensitive information.
• Meet service quality, productivity, and customer satisfaction goals.

Skills

Burmese & English

Customer service

Communication skills

Education

High School / Senior High School

Job description

Build trust through every conversation.

We are seeking a Burmese-English Bilingual Healthcare Member Support Representative who can confidently guide members through healthcare-related concerns while delivering a supportive and seamless service experience.

This position is ideal for professionals who enjoy helping others, explaining complex information clearly, and ensuring every interaction is handled with accuracy and care.

What You'll Do

• Respond to member inquiries regarding healthcare plans, eligibility, benefits, providers, and claims.

• Deliver support in both Burmese and English through phone, chat, or email channels.

• Research concerns, identify solutions, and coordinate with internal teams when escalation is needed.

• Educate members on available healthcare services and resources.

• Maintain detailed and accurate documentation of every interaction.

• Follow established policies and compliance requirements when handling sensitive information.

• Meet service quality, productivity, and customer satisfaction goals.

We're Looking For

• Fluent in spoken and written Burmese and English.

• At least High School or Senior High School graduate.

• Previous experience in customer service, healthcare support, contact center operations, or related fields is an advantage.

• Strong listening skills with the ability to communicate information clearly.

• Comfortable working in a structured, metrics-driven environment.

• Willing to work on-site in Lipa, Batangas and on a shifting schedule.

What Makes You Successful

• Patient and empathetic when assisting customers.

• Organized and attentive to details.

• Comfortable handling sensitive healthcare-related inquiries.

• Able to remain composed during high-volume situations.