Burmese Healthcare Customer Care Specialist

Private Advertiser; Pasig; Presencial; PHP 279.000 - 446.000; Jornada completa

Descripción de la vacante

Private Advertiser is seeking a Burmese-English Healthcare Customer Care Specialist to support members with coverage, claims, billing, and benefits information in Pasig City.

The role requires excellent bilingual communication, strong customer-service skills, and the ability to navigate systems while maintaining security and accuracy. Onsite work is required, with preference for healthcare/BPO experience.

Formación

• Native or fluent Burmese language skills.
• Strong English communication abilities.
• High School or equivalent education completed.
• Customer service, healthcare, insurance, or BPO experience preferred.
• Able to navigate basic computer systems and input data.
• Willing to work onsite in Pasig City.

Responsabilidades

• Assist with healthcare coverage, claims, billing, and benefits questions.
• Communicate professionally in Burmese and English.
• Resolve inquiries using available resources and cross-team collaboration.
• Ensure secure handling of member information.
• Accurately record interactions in the systems.
• Support quality, compliance, and operations.
• Provide a consistently positive customer experience.

Conocimientos

Burmese language

English language

Analytical skills

Customer service mindset

Data entry

Educación

High School Diploma or equivalent

Herramientas

Basic computer skills

Descripción del empleo

Make a meaningful impact by supporting healthcare members every day.

We are hiring a Burmese-English Healthcare Customer Care Specialist to serve as a trusted point of contact for individuals seeking assistance with their healthcare coverage and services.

The role requires excellent communication skills, a customer-first mindset, and the ability to navigate systems and processes while delivering accurate information.

Key Responsibilities

• Assist members with questions related to healthcare coverage, claims, billing inquiries, and benefit information.

• Communicate professionally in both Burmese and English.

• Resolve inquiries by utilizing available resources and collaborating with support teams.

• Ensure all member information is handled securely and confidentially.

• Record interactions accurately within designated systems.

• Support quality, compliance, and operational objectives.

• Deliver a positive and professional customer experience during every interaction.

Qualifications

• Native or fluent Burmese language proficiency.

• Strong English communication skills.

• High School, Senior High School, or equivalent education.

• Customer service, healthcare, insurance, or BPO experience is preferred.

• Strong analytical and problem-solving capabilities.

• Basic computer navigation and data-entry skills.

• Amenable to work onsite in Pasig City.

Ideal Candidate Profile

• Service-oriented and dependable.

• Detail-focused and process-conscious.

• Effective communicator who can simplify complex information.

• Comfortable working in a fast-paced support environment.