BRP Marketer / Coordinator

Grand Canyon Multi-Holdings, Inc.; Philippines; On-site; PHP 400,000 - 600,000; Full time

Job summary

Grand Canyon Multi-Holdings, Inc. is seeking a BRP Marketer / Coordinator to oversee vehicle body repair workflows and act as the main liaison with customers. You will coordinate repairs from assessment to delivery, prepare estimates, and ensure high-quality results.

The role requires strong communication skills, organizational ability, and experience in automotive repair settings. You will collaborate with insurers and manage parts inventory to support efficient operations.

Qualifications

• Experience in automotive repair or related body shop operations is preferred.
• Understanding of vehicle body repair processes and techniques.
• Strong verbal and written communication skills for customers and team members.
• Ability to manage multiple tasks and prioritize effectively.
• Commitment to providing excellent customer service and addressing concerns.

Responsibilities

• Oversee the workflow of vehicle body repairs from initial assessment to final delivery.
• Serve as the primary contact for customers regarding their repairs and communicate status.
• Prepare detailed repair estimates and quotes based on damage assessments.
• Monitor the quality of repairs and conduct final inspections before delivery.
• Collaborate with insurance adjusters to facilitate claims and approvals for repairs.
• Manage parts inventory and procure materials needed for repairs.
• Maintain accurate records of repairs, parts used, and labor hours; prepare performance reports.

Skills

Automotive repair experience

Technical knowledge

Communication skills

Organizational skills

Customer service orientation

Job description

About the job BRP Marketer / Coordinator

Qualifications:

• Experience: Previous experience in automotive repair, body shop operations, or a related field is preferred.
• Technical Knowledge: Understanding of vehicle body repair processes and techniques.
• Communication Skills: Strong verbal and written communication skills for interacting with customers and team members.
• Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
• Customer Service Orientation: A focus on providing excellent service to customers and addressing their concerns.

Duties & Responsibilities

• Coordination of Repair Processes: Oversee the workflow of vehicle body repairs from initial assessment to final delivery. Schedule and assign tasks to technicians based on their skills and availability.
• Customer Interaction: Serve as the primary point of contact for customers regarding their vehicle repairs. Communicate repair status, estimated completion times, and any additional work needed.
• Estimation and Quotes: Prepare detailed repair estimates and quotes for customers based on damage assessments. Ensure that estimates are accurate and reflect the necessary repairs.
• Quality Control: Monitor the quality of repairs to ensure they meet industry standards and customer expectations. Conduct final inspections of repaired vehicles before they are returned to customers.
• Collaboration with Insurance Companies: Work with insurance adjusters to facilitate claims processing and approvals for repairs. Provide necessary documentation and updates to insurance companies as required.
• Inventory Management: Manage parts inventory and order necessary materials for repairs. Ensure that the shop has the required tools and equipment for efficient operations.
• Documentation and Reporting: Maintain accurate records of repairs, parts used, and labor hours. Prepare reports on repair activities, efficiency, and customer satisfaction.