BRAND PROTECTION SPECIALIST

Private Advertiser; Metro Manila; On-site; PHP 420,000 - 620,000; Full time

Job summary

Confidential in the Philippines is seeking a Brand Protection Specialist to safeguard our presence across marketplaces, remove unauthorized listings, and protect content and reviews. You will own enforcement from detection through resolution and coordinate with Brand Registry to maintain listing integrity.

This role requires meticulous, persistent individuals with experience in marketplace operations, excellent written English, and strong documentation habits.

Qualifications

• Proven experience in brand protection or Amazon account management.
• Excellent written English with professional outreach and case filings.
• Highly organized and persistent with multiple open cases.

Responsibilities

• Monitor marketplaces daily for unauthorized sellers, counterfeit listings, and MAP violations, and drive removals through to completion
• Run enforcement workflows end to end: test buys, seller outreach, and escalations through Amazon Brand Registry
• Proactively audit all listings on a regular cadence, reviewing imagery, pricing, and content accuracy, and correcting or flagging anything that needs updating
• Manage the removal of negative seller feedback and product reviews wherever eligible, always working within Amazon's guidelines and policies
• Protect listing integrity by identifying hijacked listings, unauthorized content changes, and suppressions, and resolving them quickly
• Maintain thorough tracking of all Amazon cases from filing through resolution, with clear status and documentation on every one
• Compile and share a daily end-of-day report covering marketplace sales, account health, and enforcement activity, pulling figures across channels into one clear snapshot for the team
• Report on enforcement outcomes, including seller removal rates, violation trends, and open cases
• Maintain and improve brand protection SOPs, documenting processes clearly as they evolve
• Take ownership of carrier and 3PL claims, including parcel claims for lost or damaged shipments

Skills

Brand protection experience

Excellent written English

Highly organized

Strong documentation

Case management

Tools

Amazon Brand Registry

Job description

About the role

Company (Confidential) sells across Amazon, Walmart, eBay, and other marketplaces, and protecting listings, reputation, and pricing is critical as we scale. We are looking for a Brand Protection Specialist to safeguard our presence across every marketplace, keeping unauthorized sellers off our listings, our content accurate, and our reviews and feedback clean. This is a role for someone persistent and detail-driven who takes ownership of enforcement from detection through resolution.

Key responsibilities

• Monitor marketplaces daily for unauthorized sellers, counterfeit listings, and MAP violations, and drive removals through to completion
• Run enforcement workflows end to end: test buys, seller outreach, and escalations through Amazon Brand Registry
• Proactively audit all listings on a regular cadence, reviewing imagery, pricing, and content accuracy, and correcting or flagging anything that needs updating
• Manage the removal of negative seller feedback and product reviews wherever eligible, always working within Amazon's guidelines and policies so account health is never put at risk
• Protect listing integrity by identifying hijacked listings, unauthorized content changes, and suppressions, and resolving them quickly
• Maintain thorough tracking of all Amazon cases from filing through resolution, with clear status and documentation on every one
• Compile and share a daily end-of-day report covering marketplace sales, account health, and enforcement activity, pulling figures across channels into one clear snapshot for the team
• Report on enforcement outcomes, including seller removal rates, violation trends, and open cases
• Maintain and improve brand protection SOPs, documenting processes clearly as they evolve
• Take ownership of carrier and 3PL claims, including parcel claims for lost or damaged shipments

About you

• Proven experience in brand protection, marketplace operations, or Amazon account management
• Working knowledge of Amazon Brand Registry, seller enforcement, and feedback and review policies
• Excellent written English, with the precision and professionalism needed for seller outreach, case filings, and Brand Registry escalations
• Highly organized and persistent, comfortable managing many open cases at once without losing track of any
• Strong documentation habits
• Experience with Walmart, eBay, or other marketplace enforcement (nice to have)
• Claims handling experience, or a working grasp of IP and trademark basics (nice to have)
• Comfort using AI tools in day-to-day work (nice to have)