Senior Brand Associate

Rainforest; Philippines; On-site; PHP 600,000 - 1,100,000; Full time

Job summary

Rainforest is seeking an experienced e-commerce specialist to mentor and operate across Amazon, Shopify, and other platforms. You will independently manage routine and moderately complex issues while aligning with Brand Managers on strategy, health checks, and listings. Expect cross-timezone collaboration and a data-driven, audit-ready approach.

You will own daily health checks, policy adherence, and listing management, with emphasis on independent judgement and proactive escalation when needed.

Qualifications

• 3–6+ years in e-commerce with hands-on Amazon Seller Central experience.
• Advanced spreadsheet skills (pivot tables, formulas, data analysis).
• Ability to work independently and manage ambiguity within cross-cultural teams.
• Excellent written and verbal communication and strong organizational skills.
• Solutions-driven with judgment on escalation vs independent action.

Responsibilities

• Support Brand Managers across Amazon, Shopify, and other platforms with autonomy.
• Lead daily account health checks and resolve policy warnings, inventory issues.
• Oversee product compliance tasks and maintain audit-ready records.
• Manage full listing lifecycle including templates and variations.
• Handle customer service escalations and propose corrective actions with Brand Manager sign-off.
• Lead monthly product return analysis and present insights to Brand Manager.
• Stay ahead of policy changes and flag risks with recommended actions.
• Coordinate with cross-functional teams to gather assets for listings and storefront updates.

Skills

Independent work

Cross-cultural teamwork

Data analysis

Communication skills

Organizational skills

Attention to detail

Problem solving

Tools

Amazon Seller Central

Job description

• You will support the Brand Managers of Lilly's Love and Wonderful Way - two of our core brands - in daily operations across Amazon, Shopify, and other e-commerce platforms. As a senior member of the team, you'll take the lead on execution across account health, compliance, and listing management, operating with greater autonomy and judgment than a typical associate, escalating and advising the Brand Manager on higher-stakes decisions. The Brand Manager remains accountable for overall account strategy and performance; you are their most trusted operational partner in getting it right.

Responsibilities:

• Support the Brand Managers in day-to-day operations across Amazon, Shopify, and other e-commerce platforms, with the autonomy to independently manage routine and moderately complex issues.
• Lead daily account health checks and drive resolution of policy warnings, stranded inventory, and suppressed listings - coordinating internally and with platform support, and looping in the Brand Manager on higher-risk or unresolved issues.
• Oversee product compliance tasks including documentation requests, safety/compliance submissions, and certification renewals, maintaining a well-organized and audit-ready system of records.
• Manage the full listing lifecycle - flat files/templates, variations, content uploads.
• Handle customer service escalations (buyer messages, reviews, cases), identify recurring issues, and propose corrective actions to the Brand Manager for sign-off.
• Lead monthly product return analysis and present clear insights and recommended actions to the Brand Manager.
• Stay ahead of Amazon policy and rule changes, assess potential impact on the brands, and flag risks with recommended actions.
• Coordinate with cross-functional teams to gather and deliver assets for listing optimization, storefront content, Shopify updates, and other brand initiatives, taking initiative to keep projects moving.

Requirements

• 3-6+ years of e-commerce experience, including at least 3 years of hands-on experience with Amazon Seller Central.
• Advanced spreadsheet skills (pivot tables, formulas, data analysis) preferred.
• Strong ability to work independently and manage ambiguity within a cross-cultural, cross-timezone team.
• Excellent written and verbal communication skills, strong organizational skills, and sharp attention to detail.
• Highly solutions-driven, with sound judgment on when to act independently versus **escalate**, and the ability to support the Brand Manager in key decisions.