Brand Development Executive (Malaysia)

tawk.to; Banna; Hybrid; PHP 1,199,000 - 2,055,000; Full time

Benefits offered by this job

Performance-based incentives

Job summary

tawk.to in Malaysia is seeking a dynamic Sales & Support hybrid role. You will split time between closing new opportunities and ensuring customers are onboarded and successful. This is a high-impact role with local events and hands-on customer success.

You should be fluent in English, Mandarin, and Cantonese, comfortable with travel, and ready to represent the brand at events while collaborating with marketing and engineering.

Qualifications

• Trilingual proficiency in English, Mandarin and Cantonese required.
• Willingness to travel locally to meet clients and events.
• Must own a vehicle for local travel.

Responsibilities

• Hunting: identify and reach out to local SMEs and enterprises.
• Awareness to Advocacy: manage outreach to signup and adoption.
• Documentation: track activities and leads in the internal tawk.to pipeline.
• Guided Growth: first point of contact for setup and feature adoption.
• Bridge: work with engineering to troubleshoot and provide local feedback.
• Presence: represent tawk.to at 3–4 local events per month.
• Market Insight: collaborate with GTM and Marketing on local messaging.
• Deep-Dive Onboarding: training on the platform and internal tools.

Skills

Fluent English

Fluent Mandarin

Fluent Cantonese

Willing to travel

Own vehicle

Job description

The Mission

You are the primary engine for awareness, adoption, and advocacy for tawk.to in Malaysia. This is a high-impact, 50/50 hybrid role: half of your time is spent finding and closing new opportunities (Sales), and the other half is spent ensuring our customers are successful, onboarded, and supported (Support).

Responsibilities

Sales & Growth (40% supplied / 60% self-generated)

• Hunting: Proactively identify and reach out to local businesses (SMEs and Enterprises).
• Awareness to Advocacy: Manage the full lifecycle from outreach to signup and adoption.
• Documentation: Track all activities and leads within our internal tawk.to pipeline tool.

Customer Support & Onboarding (50%)

• Guided Growth: Act as the first point of contact for setup and feature adoption.
• The Bridge: Work with the engineering team to troubleshoot and provide local feedback.

Brand Ambassador (The 'Face' of tawk.to)

• Presence: Represent tawk.to at 3-4 local events/conferences per month.
• Market Insight: Collaborate with gtm and Marketing to tailor local messaging.

Training & Support: We Invest in You

• Deep-Dive Onboarding: Comprehensive training on the tawk.to platform and internal tools.
• Resource Library: Access to full marketing assets, sales collateral, and technical resources.
• Engineering Support: Direct access to engineers for complex queries and onboarding.

What We're Looking For

• Trilingual Mastery: Fluent in English, Mandarin, and Cantonese (Speaking, Reading, and Writing).
• The 'Boots on the Ground' Mindset: Enjoy being on the road for appointments and events.
• Technical Curiosity: Comfortable explaining software features.
• Mobility: Must have your own vehicle for local travel.

What We Offer

• Competitive salary with performance-based incentives.
• Opportunities for growth and advancement in a fast-paced environment.
• A collaborative and dynamic work environment that values innovation and transparency.