Branch Services Lead - Compliance & Operations

Cityatate Savings Bank; Makati; Vor Ort; PHP 1.800.000 - 2.400.000; Vollzeit

Zusammenfassung

Cityatate Savings Bank in Makati seeks a Service Head to lead daily service operations at the branch, ensuring policy compliance and strong customer service standards. You will coordinate with the Cluster Head and BBG-OSG Head to optimize manpower and continuity while safeguarding cash and vault controls.

You will oversee transaction processing, CASA and term placements, KYC reviews, teller overrides, and staff coaching to maintain high service quality and regulatory compliance.

Qualifikationen

• Graduates of a four-year business course preferred or equivalent experience.
• Experience in branch banking operations and supervisory roles.
• Strong knowledge of branch controls, cash management, and KYC requirements.

Aufgaben

• Analyze cash movements to meet branch cash requirements and maintain CIV limit.
• Co-hold the vault combination with CSA and ensure vault control.
• Handle ATM maintenance and cash replenishment with balancing against daily printouts.
• Process term placements, monitor SSA maturities, and inform clients before maturity dates.
• Assist BMs with loan-referred accounts and applicable facilities.
• Review and approve CASA and term placement openings, rollovers, and terminations with special rates verification.
• Review and approve branch/inter-branch transactions within limits; sign MCs, DDs, RTGS, TTs.

Kenntnisse

Leadership

Branch operations

Cash handling

KYC compliance

Transaction controls

Staff coaching

Communication skills

Ausbildung

Four-year business degree

Jobbeschreibung

Cityatate Savings Bank in Makati seeks a Service Head to lead daily service operations at the branch, ensuring policy compliance and strong customer service standards. You will coordinate with the Cluster Head and BBG-OSG Head to optimize manpower and continuity while safeguarding cash and vault controls.

You will oversee transaction processing, CASA and term placements, KYC reviews, teller overrides, and staff coaching to maintain high service quality and regulatory compliance.