Branch Service Officer (Pop-up NE Pacific)

Philippine Bank of Communications (PBCOM); Cabanatuan; Presencial; PHP 279.000 - 469.000; Jornada completa

Descripción de la vacante

Philippine Bank of Communications (PBCOM) is seeking a Branch Service Officer who handles teller and vault/ATM operations, account openings, and time deposit transactions in line with policies and procedures. The role emphasizes compliance with audits and contributes to growth through client engagement and cross-selling.

The position requires 3–5 years of branch banking experience, preferably in a supervisory role, and a Bachelor’s degree in Business or a service-oriented program.

Formación

• Bachelor’s degree in Business or service-oriented program.
• 3–5 years branch banking experience, preferably in a supervisory role.
• Willing to be assigned at G/F NE Pacific Mall, Km.11, Maharlika Hi-way, Cabanatuan City.

Responsabilidades

• Process teller, vault/ATM operations, account opening and time deposit transactions per policy to meet internal audits.
• Investigate AMLA alerts/STR/CTR/infractions and report/submit required documents.
• Engage clients to open new accounts and cross-sell services to achieve sales targets.

Conocimientos

Customer service

Sales / cross-selling

Compliance awareness

Educación

Bachelor’s degree in Business or service-oriented program

Descripción del empleo

The Branch Service Officer performs the full range of teller, vault/ATM operations, account opening and TD transactions for the Bank in accordance with set policies and procedures to achieve passing Internal, Compliance and BSP audits.

Duties and Responsibilities

• Responsible to ensure timely investigation of AMLA alerts/STR/CTR/Infractions/Fraudulent et al, reporting and submission of required documents.
• Responsible to review, and approve select transactions he/she did not process such as but not limited to: account opening for Savings and Payroll Accounts; Account Maintenance transactions; sign MC’s jointly with another officer; etc.
• Engages clients to open new accounts and/or seek growth opportunities through cross-selling and account consolidation in a consistently efficient, delightful and customer-centric manner to achieve set sales related targets and quotas.

Qualifications

• Bachelor’s degree, preferably in Business or a service-oriented program
• At least three to five years of branch banking experience, preferably in a supervisory role
• Willing to be assigned at G/F NE Pacific Mall, Km.11, Maharlika Hi-way, Cabanatuan City