Branch Service Officer (NE Pacific Mall)

Philippine Bank of Communications (PBCOM); Cabanatuan; On-site; PHP 200,000 - 360,000; Full time

Job summary

Philippine Bank of Communications (PBCOM) is seeking a Branch Service Officer to manage teller and vault/ATM operations and support account opening and TD transactions in line with policies. The role emphasizes AMLA/Fraud controls and customer-centric service.

The successful candidate will bring 3–5 years of branch banking experience, preferably in a supervisory capacity, and will be stationed at Pop-up NE Pacific Mall, Cabanatuan City, to deliver reliable branch services and sales opportunities.

Qualifications

• Bachelor’s degree in Business or service-oriented program.
• At least three to five years of branch banking experience, preferably in a supervisory role.
• Willing to be assigned in Pop-up NE Pacific - G/F NE Pacific Mall, Km.11, Maharlika Hi-way, Cabanatuan City

Responsibilities

• Ensure timely investigation of AMLA alerts/STR/CTR/Infractions/Fraudulent et al, reporting and submission of required documents.
• Review, and approve select transactions he/she did not process such as but not limited to: account opening for Savings and Payroll Accounts; Account Maintenance transactions; sign MC’s jointly with another officer; etc.
• Engages clients to open new accounts and/or seek growth opportunities through cross-selling and account consolidation in a consistently efficient, delightful and customer-centric manner to achieve set sales related targets and quotas.

Education

Bachelor’s degree in Business or service-oriented program

Job description

The Branch Service Officer performs the full range of teller, vault/ATM operations, account opening and TD transactions for the Bank in accordance with set policies and procedures to achieve passing Internal, Compliance and BSP audits.

Duties and Responsibilities

• Ensure timely investigation of AMLA alerts/STR/CTR/Infractions/Fraudulent et al, reporting and submission of required documents.
• Review, and approve select transactions he/she did not process such as but not limited to: account opening for Savings and Payroll Accounts; Account Maintenance transactions; sign MC’s jointly with another officer; etc.
• Engages clients to open new accounts and/or seek growth opportunities through cross-selling and account consolidation in a consistently efficient, delightful and customer-centric manner to achieve set sales related targets and quotas.

Qualifications

• Bachelor’s degree, preferably in Business or a service-oriented program
• At least three to five years of branch banking experience, preferably in a supervisory role
• Willing to be assigned in Pop-up NE Pacific - G/F NE Pacific Mall, Km.11, Maharlika Hi-way, Cabanatuan City