Branch Personnel

Sta. Monica Pawnshop Inc.; Mabalacat; On-site; PHP 167,000 - 223,000; Full time

Job summary

Sta. Monica Pawnshop Inc. is seeking an employee to handle operational duties including marketing activities, appraising, cashiering, and various transactions.

The role emphasizes customer service, addressing inquiries, resolving complaints, and assisting customers with their needs. The position requires promoting and selling products to reach targets, adhering to cashiering guidelines, and maintaining accurate records for regulatory compliance.

Qualifications

• Operational duties including marketing activities, appraising, cashiering and various transactions.
• Provide excellent customer service, address inquiries, resolve complaints, and assist customers.
• Promote and sell products and services to achieve targets set by Management.
• Adhere to cashiering guidelines and ensure cash balances match records.
• Follow security protocols and comply with AML and KYC regulations.
• Maintain accurate records of transactions and customer information for regulatory compliance and audit.
• Participate in training on company policies and customer service skills; assist in training new hires.
• Collaborate with colleagues across departments to ensure seamless operations.
• Follow company policies, procedures and ethical standards in all interactions.

Responsibilities

• Perform operational duties set by Management, including marketing activities and various financial transactions.
• Provide excellent customer service and resolve inquiries and complaints.
• Promote and sell products and services to meet set targets.
• Follow cashiering guidelines and ensure cash balances align with records.
• Adhere to security protocols to protect customers and the company.
• Maintain accurate transaction and customer account records for compliance and audits.
• Attend ongoing training and assist in training new hires.
• Collaborate with colleagues to ensure smooth operations and service quality.
• Adhere to policies, procedures and ethical standards in all activities.

Skills

Customer service

Cashiering

Sales and upselling

AML/KYC compliance

Record keeping

Team collaboration

Job description

• To perform operational duties set by the Management. i.e. Marketing Activities, Appraising, Cashiering, Western Union FLA, Ticketing, Forex, Converge and Ecpay transactions. Ensure that these transactions are processed accurately and in compliance with regulations.

• To provide excellent customer service, addressing inquiries, resolving complaints, and assisting customers with their needs.

• To promote and sell the organization's products and services to achieved set target by the Management.

• To follow the guidelines on Cashiering and ensuring that cash balances match transaction records.

• To adhere to security protocols to protect customers, co-employees, and company. To maintain compliance with regulations, such as anti-money laundering (AML) and Know Your Customer (KYC) requirements.

• To maintain accurate records of transactions, customer information, and account details. This documentation is crucial for regulatory compliance and internal auditing.

• To receive continuous training to stay updated on company policies and procedures and customer service skills. Also, assist in training new hires for proper guidance.

• To collaborate with colleagues and other departments within the organization to ensure seamless operations and excellent customer service.

• To adhere to company policies, procedures, and ethical standards in all their interactions and activities.

• To perform other related tasks as deemed necessary by the Management