Branch Operations Leader & People Manager

Bank of the Philippine Islands (BPI); Philippines; On-site; PHP 450,000 - 750,000; Full time

Job summary

Bank of the Philippine Islands (BPI) is seeking an Assistant Business Manager (ABM) to oversee branch operations, ensuring accurate and timely service across customer segments in line with the bank's objectives and regulatory standards.

The ABM will approve branch transactions, manage risk and compliance, enhance customer experience, and lead personnel through training, scheduling, and performance reviews while maintaining strong internal controls.

Qualifications

• Bachelor's degree in Business Administration or related field.
• With 3-5 years of experience in branch banking operations.
• With experience in people management.

Responsibilities

• Approves branch transactions within authority limits and secures approval for transactions beyond scope.
• Reviews and approves OTC and auxiliary transactions (deposits, withdrawals, FX, remittances, checkbook requests, etc.).
• Approves account openings and customer record updates.
• Ensures complete KYC and transaction documentation.
• Monitors time deposit maturities and conducts enhanced due diligence when needed.

Skills

People management

Branch operations

Customer service

Risk & compliance

Education

Bachelor's degree in Business Administration or related field

Job description

Bank of the Philippine Islands (BPI) is seeking an Assistant Business Manager (ABM) to oversee branch operations, ensuring accurate and timely service across customer segments in line with the bank's objectives and regulatory standards.

The ABM will approve branch transactions, manage risk and compliance, enhance customer experience, and lead personnel through training, scheduling, and performance reviews while maintaining strong internal controls.