Branch Operations Leader - Elevate Service & Compliance

City Savings Bank, Inc.; Philippines; In loco; PHP 1.200.000 - 2.400.000; Tempo pieno

Descrizione del lavoro

City Savings Bank, Inc. is seeking a Branch Operations Head to oversee day-to-day branch operations, ensuring regulatory compliance and efficient service delivery. The role manages cash, auditing, and security to minimize losses while guiding staff to raise customer satisfaction and sales support.

The ideal candidate has significant banking operations experience, strong leadership, and effective communication skills to lead a high-performing team and uphold regulatory standards.

Competenze

• Requires 5 years work experience in banking operations, including roles in sales or customer service.
• Proficiency in branch operations procedures, strong leadership abilities, and excellent communication skills.
• Bachelor's degree in business or related field.

Mansioni

• Operational Control & Compliance: Ensures strict adherence to bank policies, AML regulations, and KYC procedures.
• Performance Management: Leads and motivates branch personnel, mentoring to achieve targets.
• Service Delivery & Security: Oversees cash handling, record-keeping, and security of branch assets.
• Risk Management: Minimizes operational risks through controls, monitoring, and auditing.
• Relationship Management: Builds relationships with DepEd partners, regulators, and customers to enhance service.

Conoscenze

Leadership

Communication

Customer service

Sales

Formazione

Bachelor's degree in business or related field

Descrizione del lavoro

City Savings Bank, Inc. is seeking a Branch Operations Head to oversee day-to-day branch operations, ensuring regulatory compliance and efficient service delivery. The role manages cash, auditing, and security to minimize losses while guiding staff to raise customer satisfaction and sales support.

The ideal candidate has significant banking operations experience, strong leadership, and effective communication skills to lead a high-performing team and uphold regulatory standards.