Branch Operations Lead: Risk, Service & Compliance

Security Bank; Makati; On-site; PHP 279,000 - 446,000; Full time

Job summary

Security Bank is seeking a Branch Operations Officer to support multiple branches with universal operations tasks, filling in temporary vacancies and ensuring quality service. You will perform spot-checks on CIV, ATM-CIV, Teller's Checks, and COCI for Lean Branches.

You will act as a reliever for BCM, BSO, CA or Teller across service operations, compliance and control, sales and marketing, ensuring prompt and efficient service while upholding bank policies and internal controls.

Qualifications

• Bachelor’s degree required.
• Minimum 2–3 years in branch banking operations.
• Solid knowledge of branch operations and bank policies.
• Strong risk management skills and customer orientation.
• Good judgment, interpersonal and negotiation abilities.
• Proven problem-solving skills.

Responsibilities

• Serve as universal operations support for branches in the area.
• Relieve BCM/BSO/CA or Teller in service operations, risk and control, financials and administration.
• Conduct spot-checks on CIV, ATM-CIV, Teller's Checks, and COCI & Numbered forms for Lean Branches.
• Monitor day-to-day operations to ensure no operational lapses in any branch.

Skills

Branch operations

Risk management

Customer orientation

Interpersonal skills

Negotiation skills

Problem-solving

Judgment

Education

Bachelor's degree

Job description

Security Bank is seeking a Branch Operations Officer to support multiple branches with universal operations tasks, filling in temporary vacancies and ensuring quality service. You will perform spot-checks on CIV, ATM-CIV, Teller's Checks, and COCI for Lean Branches.

You will act as a reliever for BCM, BSO, CA or Teller across service operations, compliance and control, sales and marketing, ensuring prompt and efficient service while upholding bank policies and internal controls.