Branch Operations & Customer Service Specialist

Sta. Monica Pawnshop Inc.; Porac; In loco; PHP 200.000 - 320.000; Tempo pieno

Descrizione del lavoro

Sta. Monica Pawnshop Inc. in the Philippines seeks a diligent team member to handle daily operations such as marketing activities, appraising, cashiering, and multi‑service transactions. The role emphasizes accuracy, regulatory compliance, and customer service across all interactions.

You will promote products, maintain records, and collaborate with departments while supporting training and adherence to company policies and ethical standards.

Mansioni

• Perform operational duties set by Management, including Marketing Activities, Appraising, and Cashiering.
• Handle Western Union FLA, Ticketing, Forex, Converge and Ecpay transactions accurately.
• Ensure transactions are processed in compliance with regulations.
• Provide excellent customer service by addressing inquiries, resolving complaints, and assisting customers.
• Promote and sell products and services to achieve targets set by Management.
• Follow cashiering guidelines and ensure cash balances match transaction records.
• Adhere to security protocols to protect customers and colleagues and maintain AML/KYC compliance.
• Maintain accurate records of transactions and customer data for regulatory compliance and auditing.
• Receive continuous training on company policies and customer service; assist in training new hires.
• Collaborate with colleagues and other departments to ensure seamless operations and service.
• Adhere to company policies, procedures, and ethical standards.
• Perform other related tasks as deemed necessary by Management.

Descrizione del lavoro

Sta. Monica Pawnshop Inc. in the Philippines seeks a diligent team member to handle daily operations such as marketing activities, appraising, cashiering, and multi‑service transactions. The role emphasizes accuracy, regulatory compliance, and customer service across all interactions.

You will promote products, maintain records, and collaborate with departments while supporting training and adherence to company policies and ethical standards.