Branch Operations & Customer Service Specialist

Sta. Monica Pawnshop, Incorporated; Bataan; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

HMO

Employee Discount

Retirement Plan

Apprenticeship Program

Employee Assistance Program

Professional Development

Birthday Leave

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Job summary

Sta. Monica Pawnshop, Incorporated is seeking an HR Officer to handle operational duties, ensure excellent customer service, and promote products and services.

The role emphasizes accuracy in cashiering, AML/KYC compliance, and meticulous record-keeping within regulatory guidelines. Candidates will participate in ongoing training, assist in training new hires, and collaborate with multiple departments to maintain smooth operations and strong customer support.

Qualifications

• Customer service oriented
• Cashiering and transaction accuracy
• AML/KYC awareness and compliance

Responsibilities

• To perform operational duties set by the Management, including Marketing Activities, Appraising, Cashiering, Western Union FLA, Ticketing, Forex, Converge and Ecpay transactions.
• To provide excellent customer service, addressing inquiries, resolving complaints, and assisting customers with their needs.
• To promote and sell the organization's products and services to achieved set target by the Management.
• To follow the guidelines on Cashiering and ensuring that cash balances match transaction records.
• To adhere to security protocols to protect customers, co-employees, and company. To maintain compliance with AML and KYC requirements.
• To maintain accurate records of transactions, customer information, and account details. This documentation is crucial for regulatory compliance and internal auditing.
• To receive continuous training to stay updated on company policies and procedures and customer service skills. Also, assist in training new hires for proper guidance.
• To collaborate with colleagues and other departments within the organization to ensure seamless operations and excellent customer service.
• To adhere to company policies, procedures, and ethical standards in all their interactions and activities.
• To perform other related tasks as deemed necessary by the Management
• The ability to perform the standard operating procedures for all transactions.
• The ability to provide good customer service.

Job description

Sta. Monica Pawnshop, Incorporated is seeking an HR Officer to handle operational duties, ensure excellent customer service, and promote products and services.

The role emphasizes accuracy in cashiering, AML/KYC compliance, and meticulous record-keeping within regulatory guidelines. Candidates will participate in ongoing training, assist in training new hires, and collaborate with multiple departments to maintain smooth operations and strong customer support.