Branch Operations & Customer Experience Associate

UnionBank; Naga; On-site; PHP 180,000 - 240,000; Full time

Job summary

UnionBank in the Philippines seeks a branch-focused professional responsible for deposit account servicing, processing payments, withdrawals, encashments, checkbook reorders, inquiries, and other monetary transactions.

You will assist clients, process branch transactions accurately, promote bank products, maintain records, and support daily operations onsite in Naga, delivering superior customer experience with meticulous adherence to procedures.

Qualifications

• Bachelor's degree in any business-related course.
• Customer service or banking experience is an advantage.
• Excellent communication and interpersonal skills.
• Strong attention to detail and problem-solving abilities.
• Willing to work onsite and deliver a superior customer experience.

Responsibilities

• Assist clients with their banking needs and provide excellent customer service.
• Process branch transactions accurately and efficiently.
• Promote bank products and identify cross-selling opportunities.
• Maintain accurate records and ensure compliance with operational procedures.
• Support daily branch operations and contribute to service excellence.

Skills

Customer service

Communication

Attention to detail

Problem solving

Interpersonal skills

Education

Bachelor's degree in business-related course

Job description

UnionBank in the Philippines seeks a branch-focused professional responsible for deposit account servicing, processing payments, withdrawals, encashments, checkbook reorders, inquiries, and other monetary transactions.

You will assist clients, process branch transactions accurately, promote bank products, maintain records, and support daily operations onsite in Naga, delivering superior customer experience with meticulous adherence to procedures.