Banking Services & Client Experience Associate

UnionBank; Cagayan de Oro; On-site; PHP 201,000 - 312,000; Full time

Job summary

UnionBank in the Philippines is seeking a dedicated staff member to handle deposit account servicing and daily branch operations in Cagayan de Oro. You will assist clients with deposits, withdrawals, encashments, and inquiries, while ensuring accurate processing and adherence to procedures.

Ideal candidates have a bachelor's degree in business, strong communication, and a customer-focused mindset. Banking or service experience is a plus, and the role requires working onsite to deliver superior

Qualifications

• Bachelor’s degree in a business-related field is required.
• Customer service or banking experience is advantageous.
• Excellent communication and interpersonal skills are essential.
• Strong attention to detail and problem-solving abilities are needed.
• Willing to work onsite and deliver a superior customer experience.

Responsibilities

• Assist clients with banking needs and provide excellent service.
• Process branch transactions accurately and efficiently.
• Promote bank products and identify cross-selling opportunities.
• Maintain accurate records and ensure compliance with procedures.
• Support daily branch operations and contribute to service excellence.

Skills

Customer service

Banking experience

Communication

Interpersonal skills

Attention to detail

Problem solving

Education

Bachelor's degree in business-related course

Job description

UnionBank in the Philippines is seeking a dedicated staff member to handle deposit account servicing and daily branch operations in Cagayan de Oro. You will assist clients with deposits, withdrawals, encashments, and inquiries, while ensuring accurate processing and adherence to procedures.

Ideal candidates have a bachelor's degree in business, strong communication, and a customer-focused mindset. Banking or service experience is a plus, and the role requires working onsite to deliver superior