Bank Operations Associate

EastWest Bank; Mandaluyong; On-site; PHP 279,000 - 469,000; Full time

Job summary

EastWest Banking Corporation is seeking a Bank Operations Associate to join our Treasury Operations team in Ortigas. You will support the Treasury Front Office by performing static data setup, maintenance, and updates within Treasury systems, ensuring data integrity and compliant processes.

You will handle administrative tasks, monitor requests, maintain documentation, and assist in client setups and transaction processing while upholding controls and audit requirements.

Qualifications

• Bachelor's degree in Business, Information Technology, Computer Science or related field.
• Prior experience in bank operations is preferred but fresh graduates may apply.
• Must possess strong communication skills to effectively convey information and discrepancies.
• Should be a team player, capable of collaborating with various departments.
• Willingness to learn new bank processes and procedures is essential.
• Must be attentive to details, ensuring accuracy and consistency in all documents.

Responsibilities

• Create, update, and maintain static data records in Treasury systems, including client and counterparty information, settlement instructions, account mappings, and market data.
• Provide administrative and operational support by monitoring requests, maintaining documentation, and ensuring accurate and timely processing of transactions and client setups.
• Perform first-level validation of requests and supporting documents, ensuring completeness, accuracy, and compliance with internal policies and control requirements.
• Prepare and maintain reports, dashboards, tracking logs, and other management information tools to support monitoring and decision-making.
• Identify and escalate data inconsistencies, system issues, and processing exceptions, while assisting in troubleshooting and resolution activities.
• Maintain audit-ready records, approvals, and processing evidence to support regulatory, compliance, and audit requirements.

Skills

Strong communication

Team player

Attention to detail

Willingness to learn

Education

Bachelor's degree in Business / IT / CS or related field

Job description

About the Job

Location: Ortigas

Corporate Title: Rank and File

Work Arrangement: On-site

Our Operations team is looking for experienced professionals to join us in Ortigas as a Bank Operations Associate.

In this role you will support Treasury Front Office by performing static data setup, maintenance, and updates within Treasury systems while providing operational and administrative support to ensure seamless client integration and accurate transaction processing. You will help maintain data integrity, uphold documentation and audit standards, and ensure compliance with established policies and controls to support efficient treasury operations.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Create, update, and maintain static data records in Treasury systems, including client and counterparty information, settlement instructions, account mappings, and market data.
• Provide administrative and operational support by monitoring requests, maintaining documentation, and ensuring accurate and timely processing of transactions and client setups.
• Perform first-level validation of requests and supporting documents, ensuring completeness, accuracy, and compliance with internal policies and control requirements.
• Prepare and maintain reports, dashboards, tracking logs, and other management information tools to support monitoring and decision-making.
• Identify and escalat data inconsistencies, system issues, and processing exceptions, while assisting in troubleshooting and resolution activities.
• Maintain audit-ready records, approvals, and processing evidence to support regulatory, compliance, and audit requirements.

What we're looking for

• Bachelor's degree in either Business, Information Technology, Computer Science or any related field
• Prior experience in bank operations is preferred, but fresh graduates are open to apply
• Must possess strong communication skills to effectively convey information and discrepancies.
• Should be a team player, capable of working collaboratively with various departments.
• A willingness to learn new bank processes and procedures is essential.
• Must be attentive to details, ensuring accuracy and consistency in all transactions and documents handled.

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth