Branch Operations Associate - Cash Services (Provincial)

EastWest Bank; Makati; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Career development and training opportunities

Competitive salary package and benefits

Performance-based incentives and recognition programs

Job summary

EastWest Bank is seeking a detail-oriented Branch Operations Associate in Metro Manila, Philippines. This role is pivotal in ensuring accuracy and security in cash servicing operations including deposit pick-ups and ATM replenishments.

The ideal candidate has a bachelor's degree in finance or a related field, with at least 2 years of relevant experience. Strong integrity, attention to detail, and customer service skills are essential for success in this position.

Qualifications

• Minimum of 2 years relevant experience in customer service, accounting, finance, or related roles.
• Strong attention to detail, accuracy, and compliance in handling cash and documentation.
• High level of integrity and commitment to operational security and service excellence.

Responsibilities

• Handle deposit pick-ups, cash deliveries, store cash requirements, and ATM replenishments.
• Oversee cash handling processes including balancing and vault management.
• Lead armored car operations and ensure compliance with insurance coverage.
• Maintain and file complete transaction records and adhere to cash operating procedures.
• Coordinate with CSD officers, service providers, and security partners for operational concerns.
• Provide excellent client service by addressing inquiries and ensuring service commitments.

Skills

Customer service

Attention to detail

Communication skills

Teamwork

Education

Bachelor's Degree in Finance, Accountancy, Banking, or related courses

Job description

About the Job

Location: Luzon - Cabanatuan, Nueva Ecija / Cauayan, Isabela / Lipa, Batangas; Visayas - Bacolod, Negros Accidental

Corporate Title: RF. Work Arrangement: Onsite

Our Cash Services Department is looking for detail-oriented and reliable professionals to join us as Branch Operations Associates. In this role, you will play a key part in ensuring the accuracy, timeliness, and security of cash servicing operations across deposit pick-ups, store cash requirements, and ATM replenishments.

What the role will entail

• Handle deposit pick-ups, cash deliveries, store cash requirements, and ATM replenishments with accuracy, timeliness, and security.
• Oversee cash handling processes including balancing, vault management, documentation, and preparation of secured cash bags.
• Lead armored car operations, including trip planning, monitoring cash-in-transit, and ensuring compliance with insurance coverage.
• Maintain and file complete transaction records, deposit slips, and agreements while ensuring strict adherence to cash operating procedures.
• Coordinate with CSD officers, service providers, and security partners to resolve operational concerns and uphold safety standards.
• Provide excellent client service by addressing inquiries, ensuring service commitments, and supporting other CSD units as needed.

What we're looking for

• Bachelors Degree in Finance, Accountancy, Banking, or other related courses
• Minimum of 2 years relevant experience in customer service, accounting, finance, or related roles
• Strong attention to detail, accuracy, and compliance in handling cash and documentation
• Good communication and interpersonal skills with the ability to work effectively in teams
• High level of integrity and commitment to operational security and service excellence

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide your professional growth