Branch Operation Head

Nails Glow- Head Office; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

The Branch Head role at Nails Glow- Head Office leads daily operations, drives sales, and ensures customer satisfaction across the branch. You will manage staff, monitor performance, and uphold company standards in a fast-paced retail environment.

Responsibilities include reporting, inventory oversight, cross-department coordination, and strategic planning to achieve financial targets. Weekend and holiday work may be required to support branch operations.

Qualifications

• Bachelor’s degree in Business Administration, Management, Marketing, or a related field is preferred.
• At least 2–3 years of experience in branch management, retail, sales, operations, or a similar supervisory role.
• Strong leadership and people-management skills.
• Good communication and customer service skills.
• Knowledge of sales monitoring, inventory management, and basic financial reporting.
• Able to make decisions, solve problems, and work under pressure. Organized, dependable, and results-oriented.
• Willing to work on weekends/holidays when required by branch operations.

Responsibilities

• Oversee the day-to-day operations of the branch
• Lead, supervise, and motivate branch employees to achieve performance targets
• Monitor sales, revenue, expenses, and branch profitability
• Ensure excellent customer service and address customer concerns or complaints promptly
• Monitor staff attendance, schedules, productivity, and performance
• Conduct regular team meetings, coaching, and performance evaluations
• Ensure proper implementation of company policies, procedures, and standards
• Monitor inventory, supplies, equipment, and branch assets
• Coordinate with other departments regarding operational, purchasing, HR, marketing, and administrative concerns
• Prepare and submit required branch reports, including sales, attendance, inventory, and operational reports

Skills

Leadership

People management

Communication

Customer service

Problem solving

Organizational skills

Education

Bachelor’s degree in Business Administration, Management, Marketing

Job description

About the role

The Branch Head is responsible for the overall management and daily operations of the branch. The role ensures that the branch meets its sales, operational, customer service, staffing, and financial targets while maintaining company standards and policies.

Key responsibilities

• Oversee the day-to-day operations of the branch
• Lead, supervise, and motivate branch employees to achieve performance targets
• Monitor sales, revenue, expenses, and branch profitability
• Ensure excellent customer service and address customer concerns or complaints promptly
• Monitor staff attendance, schedules, productivity, and performance
• Conduct regular team meetings, coaching, and performance evaluations
• Ensure proper implementation of company policies, procedures, and standards
• Monitor inventory, supplies, equipment, and branch assets
• Coordinate with other departments regarding operational, purchasing, HR, marketing, and administrative concerns
• Prepare and submit required branch reports, including sales, attendance, inventory, and operational reports

About you

• Bachelor's degree in Business Administration, Management, Marketing, or a related field is preferred
• At least 2–3 years of experience in branch management, retail, sales, operations, or a similar supervisory role
• Strong leadership and people-management skills
• Good communication and customer service skills
• Knowledge of sales monitoring, inventory management, and basic financial reporting
• Able to make decisions, solve problems, and work under pressureOrganized, dependable, and results-oriented
• Willing to work on weekends/holidays when required by branch operations