Branch Operation Head

Nails Glow- Head Office; Antipolo; On-site; PHP 893,000 - 1,339,000; Full time

Job summary

Nails Glow- Head Office in Antipolo seeks a Branch Head to manage daily operations, drive sales, and ensure service excellence at the branch.

You will lead staff, monitor performance, coordinate with departments, and report on sales, inventory, and financials while upholding company standards.

Qualifications

• Bachelor's degree in Business Administration, Management, Marketing, or related field preferred.
• 2–3 years of experience in branch management, retail, sales, operations, or similar supervisory role.
• Strong leadership and people-management skills.
• Good communication and customer service skills.
• Knowledge of sales monitoring, inventory management, and basic financial reporting.
• Able to make decisions, solve problems, and work under pressure; organized and dependable.
• Willing to work on weekends/holidays when required by branch operations.

Responsibilities

• Oversee the day-to-day operations of the branch.
• Lead, supervise, and motivate branch employees to achieve performance targets.
• Monitor sales, revenue, expenses, and branch profitability.
• Ensure excellent customer service and address customer concerns promptly.
• Monitor staff attendance, schedules, productivity, and performance.
• Conduct regular team meetings, coaching, and performance evaluations.
• Ensure proper implementation of company policies, procedures, and standards.
• Monitor inventory, supplies, equipment, and branch assets.
• Coordinate with other departments regarding operational, purchasing, HR, marketing, and administrative concerns.
• Prepare and submit required branch reports, including sales, attendance, inventory, and operational reports.

Skills

Leadership

Communication

Customer service

Decision making

Organized

People-management

Sales monitoring

Inventory management

Financial reporting

Education

Bachelor's degree in Business Administration/Management/Marketing

Job description

About the role

The Branch Head is responsible for the overall management and daily operations of the branch. The role ensures that the branch meets its sales, operational, customer service, staffing, and financial targets while maintaining company standards and policies.

Key responsibilities

• Oversee the day-to-day operations of the branch
• Lead, supervise, and motivate branch employees to achieve performance targets
• Monitor sales, revenue, expenses, and branch profitability
• Ensure excellent customer service and address customer concerns or complaints promptly
• Monitor staff attendance, schedules, productivity, and performance
• Conduct regular team meetings, coaching, and performance evaluations
• Ensure proper implementation of company policies, procedures, and standards
• Monitor inventory, supplies, equipment, and branch assets
• Coordinate with other departments regarding operational, purchasing, HR, marketing, and administrative concerns
• Prepare and submit required branch reports, including sales, attendance, inventory, and operational reports

About you

• Bachelor's degree in Business Administration, Management, Marketing, or a related field is preferred
• At least 2–3 years of experience in branch management, retail, sales, operations, or a similar supervisory role
• Strong leadership and people-management skills
• Good communication and customer service skills
• Knowledge of sales monitoring, inventory management, and basic financial reporting
• Able to make decisions, solve problems, and work under pressureOrganized, dependable, and results-oriented
• Willing to work on weekends/holidays when required by branch operations