BRANCH OFFICER

1-Pentagon Credit and Lending Corp; Davao de Oro; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Health Insurance

Office Parties

Incentives

Job summary

1-Pentagon Credit and Lending Corp is seeking a Branch Operations Manager in the Philippines to oversee daily branch activities, staff performance, and customer service while driving sales growth and maintaining financial discipline.

You will coordinate with head office to ensure regulatory compliance, implement procedures, and foster a positive, results-driven work environment across the branch network.

Responsibilities

• Supervise daily branch operations for efficiency and effectiveness.
• Implement company procedures and maintain standards.
• Oversee inventory, supplies, and facility management where applicable.
• Ensure health, safety, and security protocols are followed.
• Recruit, train, and manage branch staff.
• Delegate tasks and monitor team performance.
• Drive customer service quality and resolve complaints.
• Develop relationships with clients and local partners.
• Set branch sales targets and push for achievement.
• Monitor branch budgets and profitability.
• Prepare regular reports for head office.
• Ensure compliance with legal and regulatory standards.

Skills

Excellent communication

Teamwork

Customer management

Problem solver

Attention to detail

Sales focus

Job description

Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance

Others

Office Parties

OVER-ALL PURPOSE OF JOB

Oversee and manage overall branch operations, staff performance, customer service, sales growth, financial management, and regulatory compliance while ensuring efficient processes, strong client relationships, and effective coordination with the head office to achieve organizational goals.

FUNCTION AND RESPONSIBILITIES:

• Supervise daily branch operations to ensure efficiency and effectiveness.
• Implement company procedures and maintain operational standards.
• Oversee inventory, supplies, and facility management where applicable.
• Ensure adherence to health, safety, and security protocols.
• Recruit, train, and manage branch staff.
• Delegate responsibilities and monitor individuals andNteam performance.
• Foster a positive, results-oriented work environment.
• Conduct regular staff meetings, performance reviews, and coaching.
• Ensure high-quality customer service is provided at all times.
• Resolve escalated customer complaints and service issues.
• Develop strong relationship with key clients and local partners.
• Set branch sales targets and motivate the team to achieve them.
• Identify growth opportunities within the local market.
• Promote company products or services to existing and prospective customers.
• Monitor and manage branch budgets, expenses, and profitability.
• Approve financial transactions and ensure proper recordkeeping.
• Analyze branch financial reports and implement corrective actions as needed.
• Prepare and submit regular reports to head office.
• Ensure branch operations comply with legal and regulatory standards.
• Participate in internal and external audits and implements any recommendations.
• Guide clients through the loan application process, ensuring all required documents are collected.
• Maintain regular communication with clients regarding application status, repayments and renewals.
• Ensure all applications and customer records are complete, accurate, and compliant with regulatory requirements.
• Assist in verifying client details and assessing eligibility based on basic credit checks or pre-screening criteria.
• Other task related to the operations create great teamwork.

Excellent Communication Skills Marketing Teamwork Services Sales Management Attention to Detail Analytical Skills Customer Management Written and Verbal Communication Skills Problem Solver

ELLEN GRACE CASANDRA

HR Director 1-Pentagon Credit and Lending Corp