Branch Manager - Growth & Service Leader

Dumaguete Bank; Lapu-Lapu; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Dumaguete Bank in Lapu-Lapu, Philippines is seeking a Branch Manager to oversee daily branch operations, drive sales of banking products, and ensure strict adherence to bank policies. You will sign off on transactions per board resolutions and lead a team to deliver excellent customer service.

The role emphasizes strategic marketing, performance tracking, and staff development to maximize profitability while protecting consumer interests under BSP guidelines.

Qualifications

• Minimum banking experience preferred.
• Strong leadership and people management skills.
• Customer service orientation and problem-solving abilities.

Responsibilities

• Develops marketing strategies, plans and programs to achieve performance targets.
• Monitors accomplishments and provides marketing support to capture opportunities.
• Leads employee management and coaching to maximize performance and strengthen employer relationships.
• Ensures quality of service by branch staff; oversees timely account servicing and resolves customer concerns.
• Monitors movement of accounts to identify potential business opportunities.
• Supervises branch functions, meetings and planning in line with bank policies and reporting requirements.
• Acts as authorized signatory via Board resolutions for branch transactions up to approved ceilings.
• Performs marketing of the bank's products across the branch network.
• Analyzes capital budgets and controllable expenses to improve cost effectiveness and profitability.
• Addresses financial consumer issues promptly to ensure protection and satisfaction per BSP guidelines.

Job description

Dumaguete Bank in Lapu-Lapu, Philippines is seeking a Branch Manager to oversee daily branch operations, drive sales of banking products, and ensure strict adherence to bank policies. You will sign off on transactions per board resolutions and lead a team to deliver excellent customer service.

The role emphasizes strategic marketing, performance tracking, and staff development to maximize profitability while protecting consumer interests under BSP guidelines.