Branch Head, Quirino Highway - Sangandaan Branch

Meaningful Banking From Metrobank; Philippines; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Meaningful Banking From Metrobank in the Philippines seeks a Branch Head for the Quirino Highway - Sangandaan Branch. The role leads branch operations, drives sales growth, ensures adherence to bank policies, and guides a team to deliver superior customer service.

Requirements include a bachelor’s degree in a related field, 10+ years in banking with 5+ in management, and a track record in sales generation and client relationships. Certification in sales or banking operations is a plus.

Qualifications

• 10+ years in banking with 5+ years in a managerial role.
• Proven record in sales generation and client relationship management.
• Experience overseeing full branch operations and risk management.

Responsibilities

• Drive business growth and align branch ops with institutional goals.
• Increase deposits, loans and cross-sell products through multi-product strategies.
• Lead and mentor branch personnel, ensure compliance and service quality.
• Enhance customer experience and manage operational risk.

Skills

Sales generation

Client relationship mgmt

Team leadership

Education

Bachelor's degree in Business Administration, Banking & Finance, Economics

Master’s degree or relevant post-graduate studies (advantage)

Job description

Branch Head, Quirino Highway - Sangandaan Branch

Company: Meaningful Banking From Metrobank
Job Type: Full Time
Office Location: Quirino Highway - Sangandaan Branch
Business Unit: Branch Banking Sector

Job Description

Position Title: Branch Head – Branch Banking Sector

Job Summary:

• The Branch Head is responsible for driving business growth, leading branch operations, and ensuring compliance with bank policies and regulations.
• Other key duties include implementing management strategies to enhance profitability and service quality, resolving complex customer issues by doing root cause analysis to ensure it does not recur, and managing team members.

Job Responsibilities:

Business Generation:

• Ensure proper alignment of branch operations with institutional goals by executing and monitoring progress of strategies designed to meet or exceed branch sales targets for deposits, loans, investments, and other key products and services.
• Deepens customer engagement by driving multi-product sales strategies, identifying cross-selling opportunities and providing consistent after-sales support to boost customer satisfaction and retention.
• Expand client base by identifying and pursuing new business opportunities and attracting new clients through networking with local businesses, community organizations and other sources.
• Enhance customer experience to drive branch profitability by analyzing market trends and to offer products aligned with customer needs.
• Make informed decisions by analyzing sales performance data, conducting competitor analysis and staying vigilant for emerging risks that could impact branch operations and performance

Operational Efficiency:

• Increase operational efficiency by optimizing workforce productivity and efficiency of the branch by spearheading process and policy enhancements that would drive better results.

Customer Centricity:

• Foster customer retention by building and maintaining strong relationships with existing clients, ensuring consistent delivery of quality customer experience, and leading resolution of complex customer issues.

People Development:

• Cultivate a performance-driven culture focused on achieving operational and sales objectives by continuously mentoring and training branch personnel and supporting their career growth.
• Instill the importance of upholding integrity and adherence to Bank’s core values while generating business and achieving sales objectives

Qualifications:

Education:

• Bachelor’s degree in Business Administration, Banking & Finance, Economics, or any related field
• Master’s degree or relevant post-graduate studies is an advantage

Licensure and/or Certification Required:

• Certifications in sales, leadership, or banking operations (e.g., Certified Branch Manager, AML Certification) are preferred but not required

Experience:

• Minimum of ten (10) years of progressive experience in banking, including at least five (5) years in a managerial or supervisory role within branch operations
• Proven track record in sales generation, client relationship management, and team leadership
• Experience in overseeing full branch operations, including customer service, compliance, and operational risk management

Other Details:

Rank: AM - FVP

Business Unit: Branch Banking Sector

Office Location: Quirino Highway - Sangandaan Branch

About the Company

Meaningful Banking From Metrobank

Don't let the name fool you -- Metrobank is a global operation. The Metropolitan Bank and Trust Company provides a full range of banking services to individual and commercial clients through around 800 offices in the Philippines, Asia, Europe, and the US. Its services include deposits, savings, loan...