Branch Head (Baclaran F.B. Harrison Branch)

Chinabank PH; Parañaque; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Chinabank PH is seeking a Branch Head in the Metro Manila area to provide strategic direction and hands-on management. You will lead a committed team to achieve service excellence, growth, and strong regulatory compliance while upholding the bank's standards and customer focus.

You will translate corporate strategies into actionable branch plans, drive sales of banking products, mentor staff, and ensure operational integrity across risk management, audits, and daily service delivery.

Qualifications

• 3-5 years of proven leadership in branch operations and sales
• Experience with banking products and services
• Strong knowledge of BSP/regulatory frameworks
• Excellent interpersonal and leadership skills

Responsibilities

• Lead branch to deliver growth, profitability, and service excellence.
• Translate corporate strategies into branch plans driving sales and relationships.
• Oversee branch operations with compliance to policies, audits, and regulations.
• Ensure efficient operations including risk management and internal controls.
• Coach and empower employees to align with company values.

Skills

Branch leadership

Strategic planning

Analytical thinking

Communication

Tools

MS Word

MS Excel

PowerPoint

Job description

About You & The Role

As Branch Head, you'll provide both strategic direction and hands-on management to ensure your branch meets - and exceeds - its business goals. You'll lead a committed team toward service excellence, operational integrity, and sustainable growth, while upholding the highest standards of compliance and customer satisfaction.

What You'll Be Doing

• Lead your branch to deliver business growth, profitability, and outstanding customer service.
• Translate corporate strategies into actionable branch-level plans that drive sales and strengthen customer relationships.
• Oversee all branch operations, ensuring full compliance with company policies, audit requirements, and regulatory standards (BSP and other governing agencies).
• Ensure efficient branch operations - from risk management and internal controls to day-to-day upkeep and service delivery.
• Coach, mentor, and empower employees to achieve their full potential and align with the company’s mission and values.

What Success Looks Like

• The branch consistently meets or surpasses financial and operational targets.
• The team demonstrates high engagement, professionalism, and a shared commitment to service excellence.
• Customer relationships are deepened, with consistent positive feedback and strong loyalty indicators.
• Regulatory and internal audit results reflect a well-managed, compliant, and risk-aware operation.

Qualifications We Value

Professional Experience:

3-5 years of proven leadership in branch operations, sales, and marketing of banking products and services.

Knowledge and Skills:

• Strong command of branch operations, policies, audit systems, and BSP/other regulatory frameworks.
• Proficiency in MS Word, Excel, and PowerPoint.
• Strategic mindset with solid analytical and problem-solving capabilities.
• Excellent leadership, communication, and interpersonal skills, with a track record of motivating teams to achieve results.
• Highly detail-oriented, proactive, and results-driven.