Branch Director (CDO)

GSM - Green SM; Cagayan de Oro; On-site; PHP 1,440,000 - 1,920,000; Full time

Job summary

GSM - Green SM is seeking a Branch Director for Cagayan de Oro to lead depot operations, ensure safety and efficiency, and uphold company standards. The role oversees driver readiness, fleet deployment, attendance, and service quality in a fast-paced onsite environment.

You will manage KPIs, drive improvements, coordinate with HR, Training, Fleet, and Customer Service, and develop a high-performing Operations team. A bachelor's degree and 6–8 years of relevant experience are required.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Logistics, or a related field.
• 6–8 years of depot operations, transportation, logistics, mobility, fleet operations, or frontline workforce management.
• Experience managing large driver teams and multi-shift operations.
• Strong problem-solving, coordination, and execution skills.
• Solid understanding of KPIs, productivity, attendance, and service quality.
• Proficient in analytics and reporting; proficient with MS Office.

Responsibilities

• Lead daily depot activities, driver schedules and attendance.
• Monitor driver recruitment, headcount, and turnover against KPIs.
• Oversee vehicle deployment, readiness, maintenance, and asset management.
• Ensure service quality and resolve operational issues to improve passenger experience.
• Analyze operational data to identify opportunities and drive improvements.
• Develop and mentor the Operations team; foster accountability and teamwork.

Skills

Depot operations management

Driver management

Fleet operations

KPI analysis

People leadership

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Excel

MS Office

Job description

We are looking for the Branch Director for CDO, the role is critical to company success. The person will be responsible for managing depot-level operations, including driver readiness, vehicle deployment coordination, daily attendance, operational discipline, depot productivity, issue resolution, and service quality. This role ensures that the assigned depot operates efficiently, safely, and in accordance with company standards, operational KPIs, and market business requirements.

Key Responsibilities:

• Leading Depot Operations – Oversee daily depot activities, driver schedules, attendance, operational discipline, issue resolution, and overall productivity.
• Driving Driver Supply & Performance – Monitor driver recruitment and headcount fulfillment, driver productivity, turnover, scheduling, onboarding, and performance against operational KPIs.
• Managing Fleet & Vehicle Operations – Oversee vehicle deployment, vehicle readiness, maintenance and repair coordination, vehicle downtime, documentation, and asset management.
• Driving Service Quality – Ensure drivers and depot teams consistently meet service standards, identify gaps, resolve service issues, and implement initiatives to improve passenger experience.
• Managing KPIs & Business Performance – Analyze operational data and key metrics and revenue performance to identify opportunities and drive improvements.
• Leading & Developing Teams – Manage the Operations team and other depot personnel while fostering accountability, discipline, teamwork, and continuous improvement.
• Handling Critical Issues & Stakeholders – Take ownership of operational incidents, complaints, safety concerns, driver issues, and cross-functional coordination with HR, Recruitment, Training, Fleet, Customer Service, Legal, and other teams.

Qualifications & Skills:

• Must have a bachelor’s degree in Business Administration, Operations Management, Logistics, Transportation, Engineering, or a related field
• Must have 6–8 years of experience in depot operations, transportation, logistics, mobility, fleet operations, or frontline workforce management
• Experience managing large driver teams, depot operations, or multi-shift operations
• Strong people management, problem-solving, coordination, and execution skills
• Solid understanding of operational KPIs, driver productivity, vehicle deployment, attendance, and service quality
• Strong analytical, reporting, and Microsoft Office skills
• High level of ownership, discipline, fairness, and operational accountability
• Flexible and adaptable to a fast-paced, onsite environment, with willingness to work shifting schedules, weekends, holidays, and extended hours when required