Depot Manager (Metro Manila)

GSM - Green SM; Metro Manila; On-site; PHP 900,000 - 1,800,000; Full time

Job summary

GSM - Green SM is seeking an Operations Manager (Depot) to oversee day-to-day depot activities, driver readiness, vehicle deployment, attendance, and overall productivity to meet company standards and KPIs.

The role requires a bachelor’s degree in a related field and 6–8 years of depot operations or mobility experience, plus strong leadership, analytical, and Microsoft Office skills to drive service quality and cross-functional collaboration.

Qualifications

• Bachelor’s degree in a related field.
• 6–8 years of depot operations or related experience.
• Experience managing large driver teams or multi-shift operations.
• Strong analytical, reporting, and Microsoft Office skills.

Responsibilities

• Lead daily depot operations with driver schedules, attendance, and productivity.
• Monitor driver recruitment, headcount, turnover, and KPI performance.
• Oversee vehicle deployment, readiness, maintenance coordination, and asset management.
• Ensure service quality, identify gaps, and drive passenger experience improvements.
• Analyze operational data and revenue performance to identify improvement opportunities.
• Manage the Operations team and foster accountability, teamwork, and continuous improvement.
• Coordinate with HR, Recruitment, Training, Fleet, Customer Service, Legal, and other teams on issues.

Skills

People management

Operations coordination

KPI analysis

Driver management

MS Office skills

Education

Bachelor's degree in Business Administration / Operations Management / Logistics

Tools

Microsoft Office

Job description

The Operations Manager (Depot) is responsible for managing depot-level operations, including driver readiness, vehicle deployment coordination, daily attendance, operational discipline, depot productivity, issue resolution, and service quality. This role ensures that the assigned depot operates efficiently, safely, and in accordance with company standards, operational KPIs, and market business requirements.

Key Responsibilities:

• Leading Depot Operations – Oversee daily depot activities, driver schedules, attendance, operational discipline, issue resolution, and overall productivity.
• Driving Driver Supply & Performance – Monitor driver recruitment and headcount fulfillment, driver productivity, turnover, scheduling, onboarding, and performance against operational KPIs.
• Managing Fleet & Vehicle Operations – Oversee vehicle deployment, vehicle readiness, maintenance and repair coordination, vehicle downtime, documentation, and asset management.
• Driving Service Quality – Ensure drivers and depot teams consistently meet service standards, identify gaps, resolve service issues, and implement initiatives to improve passenger experience.
• Managing KPIs & Business Performance – Analyze operational data and key metrics and revenue performance to identify opportunities and drive improvements.
• Leading & Developing Teams – Manage the Operations team and other depot personnel while fostering accountability, discipline, teamwork, and continuous improvement.
• Handling Critical Issues & Stakeholders – Take ownership of operational incidents, complaints, safety concerns, driver issues, and cross-functional coordination with HR, Recruitment, Training, Fleet, Customer Service, Legal, and other teams.

Qualifications & Skills:

• Must have a bachelor’s degree in Business Administration, Operations Management, Logistics, Transportation, Engineering, or a related field
• Must have 6–8 years of experience in depot operations, transportation, logistics, mobility, fleet operations, or frontline workforce management
• Experience managing large driver teams, depot operations, or multi-shift operations
• Strong people management, problem-solving, coordination, and execution skills
• Solid understanding of operational KPIs, driver productivity, vehicle deployment, attendance, and service quality
• Strong analytical, reporting, and Microsoft Office skills
• High level of ownership, discipline, fairness, and operational accountability
• Flexible and adaptable to a fast-paced, onsite environment, with willingness to work shifting schedules, weekends, holidays, and extended hours when required