Branch Compliance Assurance Officer (Gensan)

City Savings Bank, Inc.; General Santos; On-site; PHP 420,000 - 720,000; Full time

Job summary

City Savings Bank, Inc. is seeking a Branch Compliance Assurance Officer to validate that branch operations comply with internal policies and banking regulations.

The role involves assessing, monitoring, and reporting on adherence, identifying risks, and coordinating corrective actions with various units. You will lead reviews of branch processes, monitor for incomplete documentation, support Internal Audit and BSP engagements, and stay updated on regulatory changes to ensure continuous

Qualifications

• 3+ years in a leadership role within a retail banking or financial services environment
• Strong understanding of banking operations, including deposit and lending activities
• Familiarity with banking regulations and a commitment to maintaining compliance
• Excellent interpersonal and communication skills with ability to manage a team

Responsibilities

• Performs periodic review of branches and unit operations to ensure alignment with policies and procedures
• Reviews progress on previous Audit, Compliance and BCAU findings for sustained compliance
• Assesses high-risk customer accounts and ensures data accuracy and documentation completeness
• Monitors branch documentation completion and reports status to leadership
• Supports Internal Audit, Compliance Testing, Risk Management and BSP Audit engagements
• Keeps updated on industry regulations impacting branches
• Performs additional Branch Operations Group responsibilities as assigned
• Executes Bank Continuity Plans as approved by Branch Operations Group Head

Skills

Leadership

Banking operations

Customer service

Compliance

Interpersonal skills

Problem solving

Regulatory knowledge

Education

Bachelor's degree in Business Administration or Finance

Job description

The Branch Compliance Assurance Officer (BCAO) plays a critical role in validating that branch operations and activities are conducted in compliance with internal policies and industry regulations. This role involves assessing, monitoring, and reporting on the branch's adherence to compliance standards, identifying potential risks, and collaborating with various units to implement corrective measures.

Job Responsibilities:

• Performs periodic review of Branches and Branch Lite Unit’s operations, processes, and activities to determine if it aligns with Bank policies and procedures
• Performs periodic review of commitment to previous Audit, Compliance and BCAU findings to determine sustained compliance
• Competently reviews and provides assessment of all accounts of High-Risk Customers,; CASA, TD and Loan accounts per week (based on agreed count) per Product, through offsite checking of documents, access to System and generated reports,; validation of Branch/BLUs compliance using the Customer Onboarding Review Checklist; check completeness of the uploaded documents in the Customer Records Central Database; check accuracy of all data in the system versus documents submitted of covered reviews; analyze the information or data submitted by the client; documents result or status of compliance per account reviewed
• Monitors branches’ completion (regularization) of items with incomplete documents/details;
• Reports and elevates status to the ROH and BCAU Head
• Provides support during Internal Audit, Compliance Testing, Risk Management and BSP Audit engagement through monitoring of Branches compliance on timely and complete submission of duly reviewed requirements.
• Stays updated on industry regulations and compliance standards that may impact the branch.
• Performs additional Branch Operations Group related responsibilities to be assigned by the Unit Head or Group Head from time to time.
• Performs operational functions pursuant to the Bank’s Business Continuity Plans upon the approval by Branch Operations Group Head.

Job Requirements:

• Minimum 3 years of experience in a leadership role within a retail banking or financial services environment
• Strong understanding of banking operations, including deposit and lending activities, customer service, and compliance
• Excellent interpersonal and communication skills, with the ability to effectively manage and motivate a team
• Problem-solving and decision-making skills, with a focus on continuous improvement
• Familiarity with banking regulations and a commitment to maintaining compliance
• Bachelor's degree in Business Administration, Finance, or a related field, or equivalent experience