Branch Collections Associate (Santiago)

City Savings Bank; Isabela; On-site; PHP 279,000 - 424,000; Full time

Job summary

City Savings Bank is seeking a Branch Collection Associate in Basilan-Isabela to monitor and execute on-time billing and collections for the branch loan portfolio. You will also monitor non-performing loans and take actions to reduce them, including field visits and customer communications.

The role requires a Bachelor's degree, driving a motorcycle with a valid license, strong communication skills, willingness to travel extensively, and familiarity with the local operations area.

Qualifications

• Bachelor's degree graduate.
• Experience in loans and collection is an advantage.
• Driving skills is a must (motorcycle), with driver's license.
• Good oral and written communication skills with proficiency in the local dialect.
• Willing to travel extensively and highly familiar with the area of operations.

Responsibilities

• Achievement of the collection targets as well as operational targets and KPIs of the NPL portfolio assigned.
• Perform all assigned collection activities such as redemption, posting of payments, restructuring, billings, condonation, field visits, collection letters and SMS sends.
• Performs account analysis and evaluates client’s capability to pay.
• Computes for possible restructuring of loans.
• Accomplishes all assigned necessary reports and submits in a timely manner.
• Checks all assigned documents to ensure completeness, timeliness and accuracy.
• Responsible for excellent customer service according to established standards.

Skills

Driving license

Motorcycle

Communication skills

Willingness to travel

Local dialect proficiency

Education

Bachelor's degree

Job description

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Specific Responsibilities:

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.
• Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.
• Performs account analysis and evaluates client’s capability to pay
• Computes for the possible restructuring of loans
• Accomplishes all assigned necessary reports and submits in a timely manner
• Checks all assigned documents to ensure its completeness, timeliness and accuracy
• Responsible for performing excellent customer service to all clients according to the established standards

Qualifications:

• Bachelor's degree graduate
• Experience in loans and collection is an advantage
• Driving skills is a must (motorcycle), with driver's license
• Good oral and written communication skills with proficiency in the local dialect
• Willing to travel extensively and highly familiar with the area of operations