Branch Collections Associate (Solano)

City Savings Bank; Solano; On-site; PHP 179,000 - 268,000; Full time

Job summary

City Savings Bank invites applications for a Branch Collection Associate to oversee timely billing and collections for the branch loans portfolio. The role includes monitoring non-performing loans, performing analyses, and ensuring accuracy of documents while delivering excellent customer service.

Responsibilities cover achieving targets, handling all collections activities, and timely reporting. A bachelor's degree is required, and experience in loans/collections plus a valid motorcycle license

Qualifications

• Bachelor's degree is required.
• Experience in loans and collection is an advantage.
• Driving license and motorcycle operation is required.
• Good oral and written communication in the local dialect.

Responsibilities

• Achieve collection targets for the NPL portfolio and overall branch KPIs.
• Handle all collections activities: redemption, posting of payments, restructuring, billings, condonation, field visits, collection letters, and SMS sends.
• Perform account analysis and assess client’s ability to pay.
• Consider restructuring options for loans where appropriate.
• Complete required reports and submit on time.
• Verify documents for completeness, timeliness, and accuracy.
• Provide excellent customer service following established standards.

Skills

Driving skills

Communication skills

Travel readiness

Local area knowledge

Education

Bachelor's degree

Job description

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Specific Responsibilities:

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.
• Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.
• Performs account analysis and evaluates client’s capability to pay
• Computes for the possible restructuring of loans
• Accomplishes all assigned necessary reports and submits in a timely manner
• Checks all assigned documents to ensure its completeness, timeliness and accuracy
• Responsible for performing excellent customer service to all clients according to the established standards

Qualifications:

• Bachelor's degree graduate
• Experience in loans and collection is an advantage
• Driving skills is a must (motorcycle), with driver's license
• Good oral and written communication skills with proficiency in the local dialect
• Willing to travel extensively and highly familiar with the area of operations