Branch Collections Associate (Masbate)

City Savings Bank; Masbate City; On-site; PHP 279,000 - 391,000; Full time

Job summary

City Savings Bank in Masbate, Philippines is seeking a Branch Collection Associate (BCA) to monitor on-time billing and collections of the branch loan portfolio and oversee non-performing loans. The role requires achieving collection targets and performing activities such as redemption, posting payments, restructuring, billings, condonation, field visits, and SMS sends.

Bachelor's degree graduates with driving skills (motorcycle) and good communication are preferred.

Qualifications

• Bachelor's degree graduate.
• Experience in loans and collection is an advantage.
• Driving skills (motorcycle) with a valid driver's license are required.
• Strong oral and written communication in the local dialect.
• Willing to travel extensively and be familiar with the area of operations.

Responsibilities

• Achieve collection targets for the NPL portfolio and KPIs.
• Handle all collections activities: redemption, posting of payments, restructuring, billings, condonation, field visits, SMSs, etc.
• Perform account analysis and evaluate client’s ability to pay.
• Compute possible loan restructurings.
• Prepare and submit all required reports on time.
• Check documents for completeness, timeliness and accuracy.
• Provide excellent customer service to all clients.

Skills

Driving skills (motorcycle)

Communication skills

Willing to travel extensively

Familiar with local dialect

Education

Bachelor's degree graduate

Job description

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Specific Responsibilities:

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.
• Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.
• Performs account analysis and evaluates client’s capability to pay
• Computes for the possible restructuring of loans
• Accomplishes all assigned necessary reports and submits in a timely manner
• Checks all assigned documents to ensure its completeness, timeliness and accuracy
• Responsible for performing excellent customer service to all clients according to the established standards

Qualifications:

• Bachelor's degree graduate
• Experience in loans and collection is an advantage
• Driving skills is a must (motorcycle), with driver's license
• Good oral and written communication skills with proficiency in the local dialect
• Willing to travel extensively and highly familiar with the area of operations