Branch Client Relations Officer

BDO Unibank; Metro Manila; In loco; PHP 350.000 - 550.000; Tempo pieno

Descrizione del lavoro

BDO Unibank, Inc. is seeking a Branch Client Relations Officer to oversee daily lobby operations and support the Branch Head in driving growth through marketing, cross-selling, and upselling of bank and affiliate products.

In this role you will identify client needs, generate sales leads, promote banking and bancassurance solutions, and ensure compliance with bank policies while delivering excellent customer service.

Competenze

• Graduate of any four-year or five-year course / Bachelor's Degree Holder.
• With at least three years branch banking experience as an officer (two years of which in Marketing (low counter) and/or Sales of bank products).
• Proficiency in computer and business applications.
• Has effective oral and written communications skills.
• Has good problem solving and numerical skills.
• Has effective Presentation and Negotiation Skills.
• Has leadership and effective interpersonal and people management skills.

Mansioni

• Provide customer service to the clients of the Bank by actively volunteering assistance
• Manage lobby traffic in the branch and directing / educating clients to use alternative electronic channels (i.e. the branch's digital machines)
• Approve and override transactions
• Ensure compliance to the Bank's Policies, procedures and requirements

Conoscenze

Negotiation

Presentation

Leadership

Communication

Sales

Formazione

Bachelor's Degree

Descrizione del lavoro

The Branch Client Relations Officer (CRO) is responsible for the daily lobby management operations and serves as a key support to the Branch Head in driving business growth through active marketing, cross-selling, and upselling of the Bank’s and its affiliates’ products and services, including deposit accounts, loans, credit cards, and bancassurance solutions. The role involves identifying client needs, generating sales leads, and promoting appropriate banking and insurance products to enhance client relationships and contribute to the branch’s overall sales targets.

Duties and Responsibilities

• Provide customer service to the clients of the Bank by actively volunteering assistance
• Manage lobby traffic in the branch and directing / educating clients to use alternative electronic channels (i.e. the branch's digital machines)
• Approve and override transactions
• Ensure compliance to the Bank's Policies, procedures and requirements

Qualifications

• Graduate of any four-year or five-year course / Bachelor's Degree Holder
• With at least three years branch banking experience as an officer (two years of which in Marketing (low counter) and/or Sales of bank products)
• Proficiency in computer and business applications
• Has effective oral and written communications skills
• Has good problem solving and numerical skills
• Has effective Presentation and Negotiation Skills
• Has leadership and effective interpersonal and people management skills

You must be willing to work in the following locations: