Branch Client Relations Officer (Manila)

BDO Unibank; Manila; In loco; PHP 420.000 - 620.000; Tempo pieno

Descrizione del lavoro

BDO Unibank, Inc. seeks a Branch Client Relations Officer (CRO) to support the Branch Head by managing daily lobby operations and driving business growth through active cross-selling of deposit accounts, loans, credit cards, and bancassurance solutions.

The role identifies client needs, generates sales leads, and promotes banking and insurance products to strengthen client relationships and contribute to the branch's sales targets in Greenhills, Makati, Ortigas, Quezon City and Manila areas.

Competenze

• Bachelor's degree holder.
• At least 3 years branch banking experience as an officer.
• Proficiency in computer and business applications.
• Chinese speaking required.
• Available in Greenhills, Makati, Ortigas, QC and Manila areas.

Mansioni

• Provide customer service to the bank's clients.
• Manage lobby traffic and educate clients to use electronic channels.
• Approve and override transactions.
• Ensure compliance with bank policies, procedures and requirements.

Conoscenze

Computer literacy

Chinese language

Formazione

Bachelor's degree

Descrizione del lavoro

The Branch Client Relations Officer (CRO) is responsible for the daily lobby management operations and serves as a key support to the Branch Head in driving business growth through active marketing, cross-selling, and upselling of the Bank’s and its affiliates’ products and services, including deposit accounts, loans, credit cards, and bancassurance solutions. The role involves identifying client needs, generating sales leads, and promoting appropriate banking and insurance products to enhance client relationships and contribute to the branch’s overall sales targets.

Key Responsibilities

• Provide customer service to the clients of the Bank by actively volunteering assistance
• Manage lobby traffic in the branch and directing / educating clients to use alternative electronic channels (i.e. the branch's digital machines)
• Approve and override transactions
• Ensure compliance to the Bank's Policies, procedures and Requirements

Qualifications

• Bachelor's degree holder
• With at least three years branch banking experience as an officer
• Proficiency in computer and business applications
• Chinese speaking
• Available vacancies for Greenhills, Makati, Ortigas, Quezon City and Manila areas