Branch Client Relations Officer (Quezon City)

BDO Unibank; Quezon City; In loco; PHP 320.000 - 540.000; Tempo pieno

Descrizione del lavoro

BDO Unibank, Inc. invites applications for the Branch Client Relations Officer role in Metro Manila.

The officer will manage daily lobby operations and support the Branch Head in driving growth through active marketing, cross-selling, and upselling of the bank and its affiliates' products and services. The role involves identifying client needs, generating sales leads, and promoting banking and bancassurance solutions to improve client relationships and contribute to branch sales targets while

Competenze

• Bachelor's degree required.
• At least three years of branch banking experience as an officer.
• Proficiency in computer and business applications.
• Effective oral and written communications skills.

Mansioni

• Provide customer service to clients and engage in lobby activities.
• Manage lobby traffic and guide clients to digital channels.
• Approve and override transactions as needed.
• Ensure compliance with Bank policies, procedures and requirements.

Conoscenze

Customer service

Sales skills

Communication skills

Computer literacy

Formazione

Bachelor's degree

Descrizione del lavoro

The Branch Client Relations Officer (CRO) is responsible for the daily lobby management operations and serves as a key support to the Branch Head in driving business growth through active marketing, cross-selling, and upselling of the Bank's and its affiliates' products and services, including deposit accounts, loans, credit cards, and bancassurance solutions. The role involves identifying client needs, generating sales leads, and promoting appropriate banking and insurance products to enhance client relationships and contribute to the branch's overall sales targets.

Key Responsibilities

• Provide customer service to the clients of the Bank by actively volunteering assistance
• Manage lobby traffic in the branch and directing / educating clients to use alternative electronic channels (i.e. the branch's digital machines)
• Approve and override transactions
• Ensure compliance to the Bank's Policies, procedures and Requirements

Qualifications

• Bachelor's degree holder
• With at least three years branch banking experience as an officer
• Proficiency in computer and business applications
• Has effective oral and written communications skills
• Available vacancies for Greenhills, Ortigas, Makati, Quezon City and Manila areas