Branch Channel Manager (Service Head / Branch Operations Head)

Security Bank; San Jose; On-site; PHP 420,000 - 660,000; Full time

Job summary

Security Bank in the San Jose, Nueva Ecija area seeks a Branch Channel Manager to oversee daily branch operations and drive service, compliance, and risk controls. The role focuses on client onboarding, sales support, and governance across branch activities.

The position requires strong leadership, people management, and knowledge of banking regulations, with responsibilities spanning supervision of staff, cross-selling, and adherence to policies and procedures.

Qualifications

• Oversee branch operations and service standards.
• Lead client relationship management and cross-selling.
• Ensure compliance with banking regulations and MORB.
• Mitigate risks and supervise cash handling and controls.

Responsibilities

• Supervise daily branch operations to ensure prompt service delivery.
• Conduct client screenings and KYC checks for account openings.
• Monitor risk controls, AML alerts, and reporting requirements.
• Lead staff guidance, training needs, and performance reviews.
• Prepare end-of-day balances and manage branch reports.

Skills

Leadership

People management

Sales

Negotiation

Customer service

Compliance

Education

Bachelor's degree in Business/Commerce

Job description

Branch Channel Manager (Service Head / Branch Operations Head) San Jose-Nueva EcijaBranch, San Jose, Nueva Ecija, Philippines 5 - 10 Years

Job Description

POSITION TITLE : BRANCH CHANNEL MANAGER

REPORTS TO : AREA HEAD

DIRECTLY SUPERVISES: BRANCH SERVICE OFFICER, CSO/CSS TELLER, CUSTOMER ADVISOR(Operations side), UNIVERSAL BANKER

UNIT / DEPARTMENT : ASSIGNED BRANCH / AREA

DIVISION/ GROUP : ASSIGNED REGION / BRANCH BANKING GROUP

JOB SUMMARY

The Branch Channel Manager supervises the overall daily operations, administration, and controlmitigation in the Branch by ensuring prompt and efficient service delivery in support of marketactivities. He/She is likewise responsible for the overall adherence of the Branch to the prescribedbanking regulations, internal policies, procedures and service standards.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Client Relationship Management

• Conducts client screenings and interviews to assess eligibility and verify the legitimatepurpose of account opening, following the bank’s KYC guidelines.
• Builds customer loyalty and satisfaction through support in in-branch sales activities,selling alternative channels, and product cross-selling, while efficiently addressing inquiriesand complaints to grow the client base, maximize profitability and ensure optimalretention

Governance, Control and Risk Management

• Assumes as a substitute for the Branch Service Officer (BSO) in branches with no approvedPlantilla position allocation for BSO, or when the BSO is on leave and no reliever from theofficer’s pool is available which is guided by the detailed job description of the BSO positionto guarantee the uninterrupted operation of the branch.
• Oversees the secure management of vault/safe combinations, keys, and systempasswords, adhering to the bank’s key table and password confidentiality policies to protectbank assets and systems.
• Mitigates risk of occurrence of fraud and/or irregularities in branches by conductingunexpected audit of cash accountabilities, numbered forms, items held in trust andsafekeeping, and other sensitive assets ensuring workplace integrity and bank protection.
• Reports covered and suspicious transactions, irregularities, and frauds by prompt filing ofrelevant reports such as Suspicious Transaction Reporting (STR) and Reports on Crimes andLosses (RCL), timely disposition of AMLA alerts, and by whistleblowing to safeguard theinterest of the bank against regulatory sanctions and penalties and financial andreputational losses.
• Executes transactions and customer requests after performing the required verification inaccordance with bank policies and procedures and authority limits to ensure propriety andlegitimacy of transactions prior to implementation.
• Evaluates and monitors bill purchases and secondarily endorsed check availments,ensuring both line and non-line approvals for all acceptances are secured, as applicable,and subject to eligibility requirements, to guarantee that credit accommodations undergoproper review and approval.
• Administering DPU Services in line with established policies to fulfill the bank’s promise ofsuperior service to clients as part of the bank better banking promise by following theprocedures set by the bank. Performs deposit pick-up services to clients within his area,servicing of ATMs assigned to the branch, deliver cash requisition (covered by cash deliveryagreement or change fund) to clients' site, and cash delivery to/from buddy branch or cashhub. All said activities using Armored Car. Thorough verification of cash deposits underCCTV, validation of posted deposits in the system and callback of posting procedures.)
• Monitors the Risk Control Self-Assessment of the branch to mitigate the risk andoperational lapse.

Leadership/Management

• Monitors over-all operations of the branches in all channels of service distribution througheffective guidance and supervision to ensure that service standards are consistently met.
• Oversees and evaluates the staffing needs, movements, training, and performance ofchannel personnel using the standard parameters for manpower complement and traininggrid, reports on queuing and SQD data to ensure employees are well-suited for their rolesand have opportunities for professional development, all contributing to superior servicedelivery.
• Provides guidance to branch staff regarding applicable rules, updates, policies, andprocedures by referencing the knowledge base, the Bank’s Manual of Regulations (MORB),and other materials during operational workshops, daily briefings, and similar activities,aiming for ongoing enhancement of operational knowledge.

Quality Orientation

• Prepares and executes identified action items in relation to Monthly Profitability Ratio(MPR), Branch Competency Rating (BCR), Operating Expense (OPEX), QA- BERM (QualityAssurance -Branch Evaluation on Risk Management ) Surprise Visit Reports, and otherservice/operating standards to promptly address deviations, variances and exceptions
• Prepares replies to Audit, Branch Evaluation on Risk Management (BERM), and other reportsguided by existing templates and turn-around time to ensure that exceptions are promptlyacted upon and rectified.
• Generates required EOD reports through the existing bank systems for proper balancing andreconciliation of transactions and to ensure a clean book of accounts.
• Inspects and assesses condition of FFE, CCTV, and upkeep of branches premises using theprescribed 7S guidelines to always ensure a clean and organized workplace.

Others

• Participates in referring bank product without hard targets.

It is accepted and understood that the employee may perform other related tasks which may beassigned from time to time.

JOB QUALIFICATIONS

Years of Work Experience: 3 - 4 years of experience

Educational Attainment/Required course (if applicable): Bachelor's Degree in Business Studies/Administration/Management, Commerce, Economics, Finance/Accountancy/Banking, Marketing

Required Certification/Professional License (if applicable): N/A

Field of Specialization (if applicable): Audit & Taxation, Banking and Financial, CorporateFinance/Investment, General/Cost Accounting, Credit (Evaluation/Appraisal), Sales-Retail

Knowledge and Skills Requirement

• SBC Leadership Capability Framework for Level 4 Leaders
• Knowledge of general banking laws and regulations, branch management, people management
• With background in sales-related activities
• Selling and negotiation skills, risk appreciation and problem-solving skills
• Good interpersonal and human relation skills, effective communications skills both written andoral
• Able to elicit teamwork and commitment, and strike a balance among productivity, complianceand profitability

Job Snapshot

Updated Date

04-09-2026

Job ID

JOB4870