Branch Channel Manager (Nueva Ecija)

Security Bank Corporation; Nueva Ecija; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Security Bank Corporation is seeking a Branch Channel Manager to supervise daily branch operations and ensure compliance with banking regulations and service standards. The role involves guiding branch staff, onboarding clients per KYC rules, and supporting in-branch sales to grow customer base and profitability.

You will also oversee asset security, mentor staff on MORB rules, and contribute to continuous process improvements in a fast-paced banking environment.

Qualifications

• Bachelor’s degree in Business Management, Commerce, Finance, Banking, or related field.
• Minimum 3 years in Branch Banking Operations at a supervisory level.
• Knowledge of banking laws, regulations, and branch management practices.
• Ability to communicate effectively, foster teamwork, and balance productivity with compliance and profitability.

Responsibilities

• Oversee daily branch operations across all service channels to ensure high service standards.
• Screen and onboard prospective clients per KYC guidelines and document requirements.
• Support in-branch sales activities, cross-sell products, and address customer inquiries and complaints to grow client base and profitability.
• Safeguard branch assets through proper handling of vault, keys, and password systems.
• Coach channel staff on MORB and policies during clinics and briefings for continuous operational knowledge.

Skills

Communication

Teamwork

People management

Sales orientation

Education

Bachelor’s degree in Business/Commerce/Finance/Banking

Job description

As a Branch Channel Manager, you will supervise the overall daily operations, administration, and control in the Branches by ensuring prompt and efficient service delivery in support of marketing activities. The BCM is responsible for the branch’s overall adherence to prescribed banking regulations, internal policies, procedures, and service standards.

HOW YOU'LL CONTRIBUTE

• Monitors overall operations of the branches in all channels of service distribution through effective guidance and supervision to ensure that service standards are consistently met
• Screens and interviews prospective clients prior to onboarding in accordance with the Bank’s KYC manual to determine the acceptability of the client and legitimacy of the purpose of account opening and pre-opening documentary requirements
• Builds customer loyalty, patronage, and satisfaction by assisting the Business Manager in executing in-branch sales activities, selling alternative channels, cross-selling bank products, and promptly attending to customer inquiries and complaints to expand the client base, maximize profitability, and achieve an ideal customer retention rate
• Monitors proper handling of the vault and safe combinations, keys, and system passwords using the prescribed table of keys and combinations for branches and bank policy on password confidentiality to safeguard and strengthen security over bank assets and systems
• Discusses and coaches channel employees on relevant regulations, bulletins, policies, and procedures using the knowledge base, Manual of Regulations for Bank (MORB), and other references during operations clinics, morning huddles, and similar programs to achieve continuous improvement in operational knowledge

WHAT WE'RE LOOKING FOR

• Graduate of any Bachelor’s Degree in Business Management, Commerce, Finance, Banking, or any related field
• Must have a minimum of 3 years of Branch Banking Operations at a supervisory level
• Must have a knowledge of general banking laws and regulations, branch management, and people management, and a background in sales-related activities
• Must have the ability to communicate effectively, elicit teamwork and commitment, and strike a balance between productivity, compliance, and profitability

ABOUT SECURITY BANK

Security Bank is one of the Philippines’ best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. We’re recognized as an Employer of Choice in Philippine banking by various award‑giving bodies for our values-based culture, industry‑leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”

Start your BetterBanking career with us today.