BPO Trainer Lead

TRANSCOSMOS ASIA PHILIPPINES, INC.; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Transcosmos Asia Philippines, INC. is seeking a Training Operations Lead to manage the Training team, coordinate train-the-trainer sessions, and deliver programs to leadership and management across sites. You will audit classroom delivery and develop tools to ensure consistency and quality.

You will collaborate with internal stakeholders and external resources to address identified needs, tailor trainings to business requirements, and drive learning adoption with measurable outcomes.

Qualifications

• Completed at least 2 years in college.
• Minimum 4 years of professional experience in the BPO space.
• Minimum 2 years in a training role.
• Minimum 1 year in a training lead role.
• At least 1 year of leadership trainings.
• Excellent computer skills with MS Office; familiar with Google Suites.
• Proficiency in using training tools and software.
• Excellent presentation skills.
• Adaptability and willingness to learn and apply new training techniques.
• Coaching skills experience.

Responsibilities

• Manage day-to-day operations of the Training team
• Conduct and organize train-the-trainer sessions and deliver training programs to TCAP leadership and management team
• Audit classroom training for both internal and external sessions to ensure consistent delivery of information across sites
• Develop and maintain training tools, including worksheets, templates, databases and reports
• Identify and analyze employee performance problems, determine on-going training needs, and implement solutions
• Collaborate with internal stakeholders and external resources to design and/or deliver learning programs that address identified needs
• Handle enquiries pertaining to Procedures from other teams and provide guidance according to stipulated operation procedures and policies
• Tailor training and set schedules according to ongoing business needs
• Design and manage blended learning solutions and learning interventions based on assessment outcomes
• Establish evaluation and reporting on learning adoption, learning effectiveness, course satisfaction, and certification

Skills

MS Office

Google Suites

Presentation skills

Coaching skills

Adaptability

Education

Two years of college completed

Tools

Training tools software

Job description

About the role

This role involves managing day-to-day operations of the Training team, conducting and organizing train-the-trainer sessions, and delivering training programs to TCAP leadership and management team. You will audit classroom training for both internal and external sessions to ensure consistent delivery of information across sites, develop and maintain training tools, and collaborate with internal stakeholders and external resources to design and deliver learning programs.

Key responsibilities

• Manage day-to-day operations of the Training team

• Conduct and organize train-the-trainer sessions and deliver training programs to TCAP leadership and management team

• Audit classroom training for both internal and external sessions to ensure consistent delivery of information across sites

• Develop and maintain training tools, including worksheets, templates, databases and reports

• Identify and analyze employee performance problems, determine on-going training needs, and implement solutions

• Collaborate with internal stakeholders and external resources to design and/or deliver learning programs that address identified needs

• Handle enquiries pertaining to Procedures from other teams and provide guidance according to stipulated operation procedures and policies

• Tailor training and set schedules according to ongoing business needs

• Design and manage blended learning solutions and learning interventions based on assessment outcomes

• Establish evaluation and reporting on learning adoption, learning effectiveness, course satisfaction, and certification

About you

• Completed at least 2 years in college

• At least 4 years of professional experience in the BPO space

• Minimum of 2 years' experience in training role

• Minimum of 1 year in training lead role

• At least 1 year experience in delivering leadership trainings

• Excellent computer skills with MS Office and familiar with Google Suites

• Proficiency in using training tools and software

• Excellent presentation skills

• Adaptability and willingness to learn and apply new training techniques

• Coaching skills experience

About us

At Transcosmos, our mission is to leverage customer insights to always be client’s most trusted partner. As an Asian-originated company, our vision is to create a global society where everyone is equal and treated with respect.

Transcosmos emphasize customer-oriented approach by putting customers as our priority and value their feedback. Employee-oriented approach by working as an entity to achieve mutual organizational goals. As professionals, we work with pride, confidence and passion to fulfill responsibilities and accountabilities.

Rewarding Career

We support and encourage our people to grow in more than one dimension, to achieve all they can be both professionally and personally. As such, we provide our talents with opportunities to embrace changes, promote equal career advancement and growth, thus get rewarded.

Connected Team - We are ONE

We prioritize mutual understanding, open communication and empowerment to lead things and get everyone connected in the same page. This is manifested through sense of camaraderie, internal alignment, cooperation and collaboration across teams, territories and continents.

Intrinsic Values and Culture

We practice unique values and culture composition where local culture is prioritized and driven to immerse in global culture. It encompasses all aspects inclusive of fostering professional relationship enriched with transparent communication and mutual beliefs on gender equality, demographics, diversity and inclusion.