BPO Team Leader - Lead with Uncapped Commissions

Acquire Intelligence; Pasig; On-site; PHP 446,000 - 893,000; Full time

Benefits offered by this job

Great Place to Work

Base salary + uncapped commission

Mobile allowance

Overseas trip

Day shift

Weekends off

Learning & Development

Team-building activities

Job summary

Acquire Intelligence in the Philippines is seeking a capable Team Leader for our call center operations. You will mentor agents, drive performance, and ensure customer satisfaction and retention through effective strategies.

Join a day-shift, growth-focused environment with uncapped commission, mobile allowance, and regular team events as you lead a motivated team toward monthly targets and exceptional service standards.

Qualifications

• Experience leading teams in a call center.

Responsibilities

• Inspire and motivate the team to achieve targets and deliver exceptional service.
• Develop and maintain professional relationships with hipages members, acting as a role model.
• Oversee scheduling, timesheets, and payroll related coordination with HR/Finance.
• Provide regular feedback and performance improvement plans for agents.

Skills

Team leadership

Call center experience

Customer retention

Dispute resolution

Effective communication

Job description

Acquire Intelligence in the Philippines is seeking a capable Team Leader for our call center operations. You will mentor agents, drive performance, and ensure customer satisfaction and retention through effective strategies.

Join a day-shift, growth-focused environment with uncapped commission, mobile allowance, and regular team events as you lead a motivated team toward monthly targets and exceptional service standards.