BPO Team Lead: Drive Performance & Client Satisfaction

Concentrix; Makati; On-site; PHP 480,000 - 720,000; Full time

Job summary

Concentrix in Metro Manila, Makati is seeking a Team Leader to oversee a team of agents in a fast-paced BPO environment. You will drive performance metrics and ensure high levels of client and customer satisfaction. The role requires strong leadership and people management in multicultural settings.

The ideal candidate has at least 1 year of Team Leader experience in BPO, exceptional communication skills, and the ability to coach and motivate a diverse team while meeting tight deadlines.

Qualifications

• US citizenship required for client compliance.
• At least 1 year of Team Leader experience in a BPO environment.
• Strong leadership, coaching, and people management skills.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced, multicultural environment.

Responsibilities

• Oversee a team of agents
• Drive performance metrics
• Ensure excellent client and customer satisfaction

Skills

Leadership

Coaching

People management

Communication

Team leadership

Multicultural teamwork

Job description

Concentrix in Metro Manila, Makati is seeking a Team Leader to oversee a team of agents in a fast-paced BPO environment. You will drive performance metrics and ensure high levels of client and customer satisfaction. The role requires strong leadership and people management in multicultural settings.

The ideal candidate has at least 1 year of Team Leader experience in BPO, exceptional communication skills, and the ability to coach and motivate a diverse team while meeting tight deadlines.