BPO Team Leader: Drive Performance & Client Satisfaction

Concentrix Philippines; Philippines; On-site; PHP 446,000 - 781,000; Full time

Job summary

Concentrix Philippines is seeking a capable Team Leader to oversee a group of contact center agents, drive performance metrics, and ensure service excellence for our client accounts in a busy BPO environment.

You will coach and motivate staff, provide timely feedback, monitor quality and SLAs, collaborate with clients, and cultivate a positive, inclusive culture in a fast-paced, multicultural setting.

Qualifications

• This role requires U.S. citizenship due to client compliance and account-specific requirements
• At least 1 year of Team Leader experience in a BPO environment
• Strong leadership, coaching, and people management skills
• Excellent communication and interpersonal abilities
• Ability to work in a fast-paced, multicultural environment

Responsibilities

• Oversee a team of agents
• Drive performance metrics
• Ensure excellent client and customer satisfaction

Job description

Concentrix Philippines is seeking a capable Team Leader to oversee a group of contact center agents, drive performance metrics, and ensure service excellence for our client accounts in a busy BPO environment.

You will coach and motivate staff, provide timely feedback, monitor quality and SLAs, collaborate with clients, and cultivate a positive, inclusive culture in a fast-paced, multicultural setting.