BPO QA Manager: Night-Shift Leader Driving Quality

iOPEX Technologies Philippines Inc.; Taguig; On-site; PHP 1,004,000 - 1,674,000; Full time

Job summary

iOPEX Technologies Philippines Inc. in Bonifacio Global City, Taguig, is seeking a passionate QA Manager to lead the Quality Assurance team.

You will oversee QA staff, ensure adherence to QA protocols, and act as the primary contact for QA-related queries while driving training and development to meet client expectations and quality standards. The role also involves coordinating audits, producing actionable quality reports, and collaborating with cross-functional teams to continuously improve

Qualifications

• Oversee QA staff and ensure adherence to QA protocols.
• Act as the primary contact for QA-related queries.
• Train and develop the quality team to meet client expectations.
• Coordinate audits and produce actionable quality reports.

Responsibilities

• Oversee QA staff and ensure adherence to QA protocols.
• Act as the primary contact for QA-related queries.
• Train and develop the quality team to meet client expectations.
• Coordinate audits and produce actionable quality reports.

Job description

iOPEX Technologies Philippines Inc. is seeking a passionate QA Manager to lead the Quality Assurance team at our Bonifacio Global City, Taguig office.

You will oversee QA staff, ensure adherence to QA protocols, and act as the primary contact for QA-related queries. You will train and develop the quality team to meet client expectations while managing costs, while coordinating audits and producing actionable quality reports.