BPO Customer Service Agent - Fresh Start, Growth & Benefits

Concentrix 1BPO

Philippines

On-site

PHP 290,000 - 424,000

Full time

11 days ago

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Competitive salary

Meal & transportation pay

Rice allowance

Night differential

Account incentives

Sick leave & Vacation leave

Educational assistance

Retirement plan

Annual appraisal & bonuses

Health plan for you and dependents

Job summary

Concentrix is recruiting for an on-site customer service role in Quezon City. No prior experience required; glad to welcome fresh graduates with a high/ senior high school education. Training will cover communications, culture, and product-specific courses before actual work begins.

The position offers competitive benefits, including health plan access and various leaves, with opportunities to grow within a leading BPO company.

Qualifications

Communicate with customers in a courteous, friendly, and professional manner using agreed procedures.
Listen attentively to customer needs; demonstrate empathy while maximizing rapport.
Clarify customer requirements; probe for understanding and provide resolution using available tools.
Maintain basic knowledge of client products and/or services.

Responsibilities

Communicate with customers in a courteous, friendly and professional manner using agreed procedures.
Listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport.
Clarify customer requirements; probe for understanding, use decision-support tools to provide resolution.
Maintain basic knowledge of client products and/or services.
All successful applicants go through a month-long training on communications, culture and product-specific courses.