Bowling & Skating Guest Services Attendant

SM Supermalls (Shopping Center Management Corporation); Angeles; On-site; PHP 179,000 - 290,000; Full time

Job summary

SM Supermalls is hiring at SM City Clark in Angeles for a Guest Services Associate to support safety, service, and brand standards. You will assist guests with equipment issuance/returns, enforce guidelines, and respond to inquiries to ensure a positive guest experience.

Ideal candidates have customer service or retail exposure, are Senior High School graduates or have an Associate/Vocational degree, and are willing to work rotating shifts, including weekends and holidays at SM City Clark.

Qualifications

• Experience in customer service, retail or related field.
• Senior High School graduate or Associate/Vocational degree holder.
• Willing to work shifting schedules, including weekends and holidays.
• Willing to be assigned at SM City Clark.

Responsibilities

• Assists guests in the issuance and return of bowling or skating equipment while following standard operating procedures.
• Ensures safety by enforcing guidelines, reporting equipment issues, and assisting in emergency procedures.
• Provides excellent customer service by greeting guests, addressing inquiries, and resolving complaints promptly.
• Maintains a clean, organized, and professional work area to uphold service and brand standards.
• Engages in continuous learning and skill development to enhance performance and support career growth.

Skills

Customer service

Retail

Communication

Education

Senior High School

Associate/Vocational degree

Job description

SM Supermalls is hiring at SM City Clark in Angeles for a Guest Services Associate to support safety, service, and brand standards. You will assist guests with equipment issuance/returns, enforce guidelines, and respond to inquiries to ensure a positive guest experience.

Ideal candidates have customer service or retail exposure, are Senior High School graduates or have an Associate/Vocational degree, and are willing to work rotating shifts, including weekends and holidays at SM City Clark.